Abdul Lateef

• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Responsible for creating, improving & developing strong base for sustainability of stores in high challenging & competitive regions

•Established positive employee relationships through Employee
engagement, communication, training and coaching and development.
•Drove team to consistently exceed critical Key Performance Indicator
(KPI) targets by up to 74% by effective operational planning
•Implemented safe working methods and practices by conducting
regular audits and workplace inspections to ensure top quality
consistency.
•Set and monitored regular targets for operational team to increase
product sales and revenue
•Trained and empowered staff to resolve complaints appropriately to
maintain customer satisfaction by role modelling
•Resolved employee relations issues and navigated disciplinary
proceedings.

• People management at varies levels including managers, officers, Sales Associates, Facility staff, Housekeeping & Brand Promoters for 300+ employees working in store

• Established top notch on customer experience by investigating and introducing new varieties/ categories at lowest price in trade area resulting in Sales growth of store from INR 1.2 billion turnover in 1st FY to INR 2.16 Billion in 3 years

• Developed Liaison with Govt Authorities for smooth operation of store

• Improved store ranking by identifying performance gaps

• Reached optimal productivity by analyzing processes and updating team training

• Strengthened team performance by attracting and developing top talent

• Coached and mentored store team members to achieve multiple promotions

• Oversaw stock audits to achieve accurate inventory by reviewing weekly & monthly PI reports

• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility

Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities in KPI increasing scores from 63% to 83%.

• Delivered World class operations throughout RGM journey in 4 Restaurants within 4 years

• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives

• Handled escalated customer complaints to provide full resolutions and promote loyalty

• Provided monthly staff training, effectively utilizing cross-training methods to maintain highest levels of productivity

• Built sales forecasts and schedules to reflect desired productivity targets

• Met, greeted and encouraged feedback from customers, implementing positive changes based on key insights

• Provided weekly staff training, effectively utilizing cross-training methods to maintain highest levels of productivity.