Abdul Majeed

• Sourcing New and Remodeling Projects across India for Construction, Interiors and Renovations
• Vendor Management with right profiling and requirement, rating, monitor and service delivery
• Partnered with OYO Rooms across Goa and Maharashtra region as vendor partners
• Property Management ensuring properties is in good condition, maintenance aspects, periodic checks, update of license requirements
• Develop and establish operating policies consistent with Companies policies and objectives and insure their adequate execution
• Strategic Asset Management planning and forecasting including Major Repairs
• Assist in determining physical venue requirements and delivering new/upgrading existing facilities
• Asset Maintenance including CMMS, preventative and corrective maintenance programs according to performance standards
• Overseeing major engineering services including building services, plant and equipment to operate on to Code on demand
• Remodeled and Renovated 18+ properties of OYO in Goa region
• Designed Interiors of new 64 room property for Royal Orchid Hotels, Goa and executed same within given timelines

• Facilities and Project Management
• Notables:
• Establishing FM & FS and maintenance departments for existing MEP, Housekeeping, Security Services, Front Office Management, Strategic plans, setting out Service Level Agreements and Key Performance Indicators
• Implementing PPM schedules and Annual Maintenance schedules
• Strategic Asset Management planning and forecasting including Major Repairs
• Asset Maintenance, preventative and corrective maintenance programs according to performance standards
• Remain conversant and compliance with applicable Statutory Acts, Regulations, Guidelines and Standards
• Contract administration including preparing documents and managing tender processing and tenders
• Overseeing major engineering services including building services, plant and equipment to operate on to Code on demand
• Establishing leases/licenses and setting rents for commercial tenant areas
• Asset-related records, ‘as installed’ drawings, alterations and additions, inspections and logs required to match statutory, operational and liability requirements
• Oversee Environmental Management Plan including minimizing environmental impacts of property
• Effective liaison, communication, cooperation and coordination with other departments, contractors, clients, visitors, Owner and authorities
• Set example for staff and colleagues in areas of personal character, commitment, organizational skills and work habits
• Tenant Relations ensuring all issues and concerns of existing tenants are resolved
• Conduct regular staff meetings to review on-going, trouble-shoot areas needing corrective action, issues related to employees, etc
• Responsible for all staff and subcontractors on site, together with financial and operational performance of contract
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Developed and maintained relationships with customers and suppliers through account development.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Introduced new methods, practices and systems to reduce turnaround time.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Managed budget implementations, employee evaluations and contract details.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Managed budget implementations, employee evaluations and contract details
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

• Notables:
• Direct internal operations to achieve budgeted results and other financial criteria, and to preserve capital FUNDS invested in enterprise
• Participate in development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives
• Commercial and Retail leasing
• Negotiate new leases and lease renewals with constant focus on enhancing tenancy mix of mall via introducing market leaders in retail and proactively pursuing exciting and unique concepts
• Vendor Management with right profiling and requirement, rating, monitor and service deliver, Leasing and Contract Management with National, International Retail brands and local players
• Negotiations and closure of newer contract and renewals
• Tenant Relations ensuring all issues and concerns of existing tenants are resolved
• Identify consumer target market characteristics and through effective PR, marketing and branding reposition mall to meet their expectations
• Coverage of events with comprehensive advertisement, media coverage
• Plan Events at Mall - Seasonal activities at mall to enhance visibility and promote activities to get footfalls to mall
• Mall Décor – Plan mall décor/ theme based on seasonality and requirement
• Managing mall with 3, 55, 000 square feet area with 4 Multiplex theatres and 18,000 square feet
• Food court
• Mall Management with overview of day to day aspects of Operations @ Mall (Food Court, Housekeeping, Facilities, Security Operations, Engineering, Customer Desk, Events Management, Marketing, Space of Hire, Budgeting, Promotions)
• Ensure effective management of maintenance, rental arrears, security, housekeeping, car park operations and all other operation matter
• Provide tenants with facilities as required within frame of work, Flexibility in operations and accommodate needs of tenants to ensure satisfaction
• Property Management ensuring properties is in good condition, maintenance aspects, periodic checks, update of license requirements
• Develop and establish operating policies consistent with Companies policies and objectives and insure their adequate execution
• Appraise and evaluates results of overall operations regularly and systematically, and report results to Chairman and Board of Directors.

• Customer Care and Collections
• Managing team of 400+ full time employees with 6 Assistant Managers and 40 team leads
• Managed Real Estate vendors in US to sell foreclosed and Bankruptcy declared properties
• Co-ordinate with real estate vendors to negotiate and sale of properties
• Co-ordinate with vendors for property appraisals, valuation and property preservation
• Manage Dialer Operations from Business Unit
• Focus on reducing delinquent accounts using various resolution options while cutting down monthly roll rates and increase cure rates using Collections, resolution options that include Home Affordable Modification Plans, In-Modification and Repayment Plan
• Help to reduce delinquent accounts using various resolution options like HAMP, Modification, Short sale, Forbearance, Deed in Lieu, Payoff and Reinstatement
• Design and develop calling strategies for outbound campaigns to increase right party contacts
• Boosted “Right Party” contact with outbound dialer management
• Supervise special calling campaigns on blind modification offers, missing documents, HAFA and Deed in Lieu offers to increase cure rates and reduce timelines for modification
• Supervise achievement of KRAs (resolution rates, roll rates, cure rates), SLAs (ASA & abandoned rates) and macro level call center parameters (MBIA compliance & resolution options) while ensuring schedule adherence
• Active participation in new loan boarding
• Activity involves planning, setting up loans, make provisions for new SLAs, calling campaigns, Cost of Servicing, recruitment and training and implement control reports
• Monitor compliance on calling campaigns per MBIA requirements, state laws and investor requirements
• Implement and monitor control reports for special servicing loans, Freddie Mac and Fannie Mae
• Involved in preparing Business Continuity plans, Basic Operating principles for smooth operations
• Prepare and present monthly business reviews to Senior Management on performance, highlights on areas of improvements and new thinking for process improvements
• Active involvement in identifying talent pool, employee development, motivation and welfare programs
• Investors meetings and implement servicing requirements based on investors
• Active participation in boarding new loans , Training and development needs for business Unit
• Comply with Servicing requirements, State and Investor requirements
• Yearly appraisals, ICP planning, Review of yearly goals

• Handling Visit Visa processing, Documentation and filing with the Canadian Consulate

• Logistics Manager / Human Resource
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
• Responsible for a Truck fleet of 52 vehicles
• Transportation of goods within the GCC.
• Secured discounts from third-party logistics service providers to deliver substantial cost savings.
• Organized records of vehicles, schedules and completed orders.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Created and enforced detailed organization processes to increase quality and service standards.

• Administration
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Tracked and prepared quarterly reports to present to leadership.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Imports
• Responsible for Import of Electrical goods from Far East, UK, Korea, US and supply management in the middle east market
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service

Ticketing

Flight Operations

Passenger Departures and Arrivals

Baggage Handling

Tarmac Operations