Abdul Majid Khan
Pune
Summary
To strive to succeed and to do the best in the work assigned to me and to consistently excel in customers and organizational expectations and bringing in a Culture of innovation actively pursued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager
Genpact (I) Pvt. Ltd.
08.2022 - Current
- Working as a Assistant Manager in a MIS having primary responsibility to create reports using excel and other various tools
- Promote process improvement after analysis the data
- Responsible for collecting processing and interpreting the data from various sources Creating meaningful reports and dashboards that provide insights and recommendations for the business stakeholders
- To create daily weekly and monthly reports for onshore and offshore stakeholders
- To create meaningful dashboards that provides insights and recommendations of business
- To accomplish all the needs in term of data for onshore and offshore stakeholders
- Create process related billing reports
- To collect and store data from the various source
- Coordinate with onshore & offshore process owners for reporting process health & workflow status
- Developing and maintaining good client relationship to suit specific business environment
- Process improvements after analysis and data collation
Supervisor
AK industries
09.2019 - 08.2022
- Working as a Supervisor in manufacturing company having primary responsibility to manage the workflow by Assigning responsibilities and preparing schedules
- Guide and coach employees
- Monitoring their productivity
- Oversee safe use of equipment and schedule regular maintenance
- Perform verification of production output according to specifications
- Manage daily workflow in term of manufacturing/production of specific units
- To assign every once responsibilities and prepare their work schedules
- Guide and coach new employees how to work and how to use equipments for production
- Monitor productivity efficiency and quality during the shift
- Responsible for safety of employee and company equipments
- To schedule regular maintenance of a company equipments as per the requirement
Sr. Executive-Delivery support Analyst
EXL Service (I) Pvt.Ltd
07.2009 - 09.2019
- Working as a Delivery support analyst having primary responsibility to create reports using excel and various tools
- Promote process improvement after analysis the data
- Identifying the Query received by the Client and resolving them on priority basis and creating a detailed report for the query which is used for analyzing and minimizing the query of the process
- Interacting with clients based in UK about clearance, backlog reduction and escalations
- Create outcome base pricing report on the basis of volume received completed and the Outstanding in the particular week
- Create age Profile report every week and highlighted the current ageing status of process to the Management
- Create Non SAP report on weekly basis
- Create Incoming Volume report, IR ageing Report, Weekly retention report etc
- Coordinate with onshore & offshore process owners for reporting process health & workflow status
- Developing and maintaining good client relationship to suit specific business environment
- Process improvements after analysis and data collation
- Promoting continuous process improvement by conducting refresher courses in training and downloading process updates via team meetings
- Suggesting areas for process improvement
- Preparing Job aids for pain areas and finding one go solutions for all stuck accounts
- Identifying the root course of the issue’s and fixing it with permanent resolutions
Education
Bachelor of Commerce - Banking and Finance
SSC College Junnar
Higher Senior Secondary -
SSC College Junnar
Matriculation -
Anjuman High School
Skills
- Microsoft Excel Macros
- VB
- Microsoft Power BI
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Project Management
- Team Development
- Time Management
- People Management
- Flexibility
- Back Office Setup
- Pressure Management
- Mentoring
- Training
- Deadline Management
Certification
Certified in Microsoft Office Specialist Expert in Office Excel 2010 Expert
Accomplishments
- Appreciated by the Management for the amount of revenue generated in a span of a month as DSA via Process Improvements Initiatives.
- Appreciated by the client and management for automation reports and reducing time for process.
- Received Star Performer award, which is a monthly recognition program within the organization.
- Rewarded for exemplary performance 2016-17.
Hobbies and Interests
- Spend time with family and friends
- Swimming
- Bike riding
Disclaimer
I, hereby, declare that the furnished information is true and correct to the best of my knowledge.
Languages
- English
- Hindi
- Marathi
- Urdu
Personal Information
- Date of Birth: 05/23/84
- Gender: Male
- Nationality: Indian
Core Business Skills
- Project Management
- Team Development
- Time Management
- Good motivator – Immense people management skills.
- Flexible to work in various shifts spanning round the clock.
- Fully understand how back office setup works.
- Familiar with pressure situations.
- Mentoring and Training people.
- Deadline supported work capacity.
Timeline
Assistant Manager
Genpact (I) Pvt. Ltd.
08.2022 - Current
Supervisor
AK industries
09.2019 - 08.2022
Sr. Executive-Delivery support Analyst
EXL Service (I) Pvt.Ltd
07.2009 - 09.2019
Bachelor of Commerce - Banking and Finance
SSC College Junnar
Higher Senior Secondary -
SSC College Junnar
Matriculation -
Anjuman High School