MOHAMMED ABDUL RAFEY ANSARI

• Resolved product issue through identifying bug and engaging engineering team providing detailed analysis of troubleshooting.
• Achieved appreciations while bringing contact center platform back again up and running through effectively helping with troubleshooting towards resolution to fix toll fraud issue via Cisco Expressway Servers.
• Supervised team of 20 L1 and L2 engineers.
• Achieved Kudos from partner by completing migration of Cisco UC call routing to MS-Teams with accuracy, efficiency and minimal changes in the network.
• Collaborated with team of11 members in the development of Prognosis Server monitoring templates.
• Collaborated with team of 20 members while implementing globalized dial plans along with time of day call routing changes.
• Used Microsoft Excel to develop inventory tracking spreadsheets for bug fixes and associated system wide upgrades.
• Migrated customer from Calabrio to Zoom Call recording platform for one of the cluster and for other cluster implemented Nice recording solution.
• Documented and resolved video conferencing PEXIP issue which led to successful upcoming meetings to be held on boarding room systems.

• CDI Managed Services, Team lead unified communications, responsible for configuring, maintaining unified communications platforms.
  Performing system health checkups for upgrades, vulnerabilities and threats. Configuring and managing contact center cisco platforms, Instant Messaging services, Cisco Mobile and Remote Access, Telepresence video conferencing, routers, firewall etc.,
• PANTERRA NETWORKS T.A.C., Promoted to Senior Customer Satisfaction Engineer.
• Qatar Technology Group, DOHA, QATAR, Technical Support Project Engineer, Work in co-ordination with Direct Clients, Contractors, Distributors and Suppliers for product quotes, design assistance, delivery tracking., Discussing, sorting out issues, and managing price negotiations with Channel Manager and Regional Sales Managers to win opportunities., Member of Sales & Pre-sales team, Complete supervision of Post-sales engineering (Testing and commissioning), helping in project planning, complete project co-ordination from structured cabling to installation and configuration of active components till handover of the project., Managing SLA’s.
• PANTERRA NETWORKS T.A.C., Unified Communicarions Technical Support Tier3 Engineer.
• Cenvien Technologies, Technical Support Project Engineer, Interact with client through email or directly on call and resolve issues., Configuring and troubleshooting IP phones, user creation and their association., Troubleshooting voice gateway issues, VOIP protocols and find the cause for the failure of call or service., Design, Configuration and Troubleshooting of CUCM and CME., Design, Configuration and Troubleshooting of CUC and CUE., Modifying configurations based on requirement and according to action plan., Configuring call features based on requirement., Assisting new employees and training them while simultaneously discussing known issues., Hand-over weekly updates to Manager and prepare schedules for the teams.
• Netmetric Info Solutions, Project Engineer, Responsible for Handover training for the projects mainly on VOIP.
• K.S.A., SMB Implementation Engineer, Sales and Support Engineer for IP network issues and CME.
• Inter-networkers Gateway, Faculty for CCNA training and lab assistant for Professional certification.

• Implementing Cisco Devices - 2811, 2911, 3745, 3850, 43XX, 44XX, CUCM, CME, CUC, CUE.
• Troubleshooting issues related to IM&P, CUIC, Telepresence Server, Conductor, Expressway and UCCX, (Nice, Zoom, Calabrio, Redbox recording servers).
• Voice Gateways, Cisco WAP4410n, Aironet WAP (17XX, 18XX), IP Phones (79XX), 9971 etc.
• Implementing DVR, Network Video Recorders.
• Implementing Avaya – ERS (2500, 3526GT) and IP Office.
• Palo Alto Firewall – PA 3220.
• Canva Pro, Illustrator, Adobe Photoshop, Da Vinci...
• C, Java, Wordpress, Shopify, Ai Builder, Nodejs, TailWind CSS, React, Angular, Nextjs, PHP Laravel, Python, Django...

Left snooker before past 2 years until which I was a good player . Most of the shots I played were spectacular and was very well in placing the cue ball readily available to play the next shot. My favorite player is the one and only Ronnie Sullivan. Best player ever in snooker history.

Left football before 1 year. I played for team at city level tournaments.

My favorite players are Pele, Maradona, Zinedine Zidane, Christiano Ronaldo and Lionel Messi.