Abdul Muieez
Bengaluru
Summary
Detail-oriented IT support specialist with 3 years of experience in resolving hardware, software, and network issues. Hands-on knowledge of network security, basic penetration testing, and security monitoring tools. Transitioning into cybersecurity with a strong foundation in troubleshooting and system administration. Seeking an opportunity as a Cybersecurity Analyst.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Technical Support Representative
Concentrix Services India Pvt Ltd
Bengaluru, India
02.2023 - Current
- Analyzed and resolved complex technical issues, prioritizing timely solutions to uphold customer satisfaction standards.
- Mentored junior team members in best practices and advanced problem-solving techniques to enhance team performance.
- Optimized support processes through implementation of automation tools, enhancing response times and operational efficiency.
- Diagnosed and resolved hardware, software, and network issues to ensure optimal system performance.
- Analyzed and resolved technical issues through comprehensive research and solution identification.
- Implemented software updates and patches to mitigate security vulnerabilities and safeguard data integrity.
Production Supervisor
Air Master Fire Safety Equipments
Bengaluru, India
08.2020 - 12.2021
- Managed daily production workflows to ensure operational efficiency and compliance with safety standards.
- Analyzed resource allocation and coordinated workflow schedules to ensure efficient operations and decrease downtime.
- Implemented quality control measures aimed at enhancing product consistency and reliability.
- Monitored inventory levels and relayed supply needs to support continuous production flow.
- Drafted detailed standard operating procedures for equipment maintenance and operational tasks, ensuring consistency and safety compliance.
- Directed employee training initiatives to enhance proficiency in company procedures, safety regulations, and job-specific tasks.
- Oversaw internal operational standards and drove productivity targets.
Education
Bachelor of Mechanical Engineering -
Brindavan College of Engineering
Bengaluru, India09-2019
Skills
Remote troubleshooting
Support resolution skills
Incident Handling
Foundational cybersecurity knowledge
Vulnerability assessment
Linux & Windows Administration
Professional networking
Certification
- Certified Cybersecurity Professional
- [Company Name]- Skillogic
- [Timeframe]- June 2025- December 2025
- Completed 2 months Internship with Digit Defence Company
PROJECTS
🔹 System Security Assessment Using Bootable Security OS
Tools: Kali Linux (Bootable USB), Nmap, Metasploit)
Created a bootable security testing environment using Kali Linux.
Performed vulnerability scanning on test systems.
Identified open ports and misconfigurations.
Demonstrated potential security risks and suggested remediation steps.
🔹 Wireless Network Security Testing
Tools: Aircrack-ng, Wireshark
Conducted wireless network security assessment in a controlled lab environment.
Analyzed WiFi encryption protocols and identified weak configurations.
Captured and monitored network traffic for security analysis.
Provided recommendations to strengthen wireless security.
Timeline
Senior Technical Support Representative
Concentrix Services India Pvt Ltd
02.2023 - Current
Production Supervisor
Air Master Fire Safety Equipments
08.2020 - 12.2021
Bachelor of Mechanical Engineering -
Brindavan College of Engineering