Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Interests
Timeline
AccountManager

Abdul Nadeem

Technical Advisor For Ios At Concentrix
Bangalore

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with 2 years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices.

Overview

9
9
years of professional experience
19
19
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

Apple Technical Representative

Concentrix
Bangalore
07.2021 - Current
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Analyzed trends to document emerging issues.
  • Multi-tasked team systems while providing service and resolving customer issues, questions, comments or concerns.
  • Utilized troubleshooting diagnostic tools to identify and solve variety of technical issues.

Business Development Representative

Atharva business process outsourcing
Bangalore
04.2017 - 05.2021
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.

Business Development Associate

Power battery equipment’s
Bangalore
04.2014 - 08.2017
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Communicated with local organizations to build networks and develop leads.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.
  • Expanded business through effective network development, identifying new, and prospective clients.
  • Exceeded target individual average revenue goals year over year.


Education

B.com - Finance And Marketing

Presidency College
Bangalore
05.2010 - 07.2013

12th - Commerce

Seshadripuram Pre University
Yelahanka, Bangalore
03.2008 - 03.2010

Sslc - Schooling 10th Standard

St .michel School
Jalahalli ,Bangalore
03.2009 - Current

Skills

Technical troubleshooting

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Accomplishments

  • Collaborated with team of 20 in the development of Avalon .
  • Documented and resolved ios 15.7.1 which led to better performance .
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved RNR by completing required matrices with accuracy and efficiency.

Additional Information

  • SKILLS and ADDITIONAL INFORMATION
  • Team player and ready to learn new things
  • Certification: 4 times Rewards and recognitions certificate in ios
  • Computer skills: fluent in Microsoft word and excel ,some knowledge of power point


Certification

Rewards and recognitions for Bangalore team

Interests

Workaholic

Games on play station

Timeline

Awarded with voice of customer

01-2023

Rewards and recognitions for Bangalore team

12-2022

Apple Technical Representative

Concentrix
07.2021 - Current

Business Development Representative

Atharva business process outsourcing
04.2017 - 05.2021

Business Development Associate

Power battery equipment’s
04.2014 - 08.2017

B.com - Finance And Marketing

Presidency College
05.2010 - 07.2013

Sslc - Schooling 10th Standard

St .michel School
03.2009 - Current

12th - Commerce

Seshadripuram Pre University
03.2008 - 03.2010

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Abdul NadeemTechnical Advisor For Ios At Concentrix