Abdul Quadir
Working In Hsbc
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Senior Fraud Officer
Hsbc
Hyderabad
09.2021 - Current
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Managing Dashboard MI Reporting, handling complaints and queries within the tea
- Maintain and release daily, weekly and monthly reports for all the processes in the department to the management
- Posses analytical thinking skills and leadership skills to manage the team members and leading them in correct path towards achieving the desired organizational goal
- Effective time management to deal with the queries and complaints from the customers and relationship managers within SLA
- Make sure that the team is achieving the provided targets and maintain the quality work of the team members
- Schedule team huddles on time to time basis to provide the team with the important updates of the organization and process
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Developed and implemented procedures to detect and prevent fraud.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Fraud Analyst
Hsbc
HYDERABAD
07.2012 - 09.2021
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
Customer Service Associate
Hsbc
Vizag
01.2012 - 07.2012
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Executive
Hsbc
Vizag
01.2009 - 01.2012
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Graduation - Commerce
Mrs AVN College
Vizag 07.2002 - 03.2005
Skills
Fraud detection
Operations Management
Team Management
Risk Management
MI Reporting
Business Analysis
Data analysis
Complaints Handling
Fraud Investigation
Effective communication
Multitasking Abilities
Accomplishments
- Awards from BU – “Super Star” awards
- Top Performer Awards
- Process Excellence Award for Middle East
- “Shukran” Award from the Business partner for outstanding performance in mitigating digital fraud & risk
- Received “The Alchemist Super Star” Award
- “The Titan” Award for excellent performance
- Business Excellence Award for the Fraud Operations Department
- Achieved good results through effectively helping with effective quality of work
- Achieved appreciation from stakeholders for completing given ttask & reports with accuracy and efficiency.
Timeline
Senior Fraud Officer
Hsbc
09.2021 - Current
Fraud Analyst
Hsbc
07.2012 - 09.2021
Customer Service Associate
Hsbc
01.2012 - 07.2012
Customer Service Executive
Hsbc
01.2009 - 01.2012
Graduation - Commerce
Mrs AVN College
07.2002 - 03.2005