Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abdul  Quadir

Abdul Quadir

Working In Hsbc
Hyderabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Senior Fraud Officer

Hsbc
Hyderabad
2021.09 - Current
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Managing Dashboard MI Reporting, handling complaints and queries within the tea
  • Maintain and release daily, weekly and monthly reports for all the processes in the department to the management
  • Posses analytical thinking skills and leadership skills to manage the team members and leading them in correct path towards achieving the desired organizational goal
  • Effective time management to deal with the queries and complaints from the customers and relationship managers within SLA
  • Make sure that the team is achieving the provided targets and maintain the quality work of the team members
  • Schedule team huddles on time to time basis to provide the team with the important updates of the organization and process
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Developed and implemented procedures to detect and prevent fraud.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Fraud Analyst

Hsbc
HYDERABAD
2012.07 - 2021.09
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.

Customer Service Associate

Hsbc
Vizag
2012.01 - 2012.07
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Executive

Hsbc
Vizag
2009.01 - 2012.01
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Graduation - Commerce

Mrs AVN College
Vizag
2002.07 - 2005.03

Skills

Fraud detection

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Accomplishments

  • Awards from BU – “Super Star” awards
  • Top Performer Awards
  • Process Excellence Award for Middle East
  • “Shukran” Award from the Business partner for outstanding performance in mitigating digital fraud & risk
  • Received “The Alchemist Super Star” Award
  • “The Titan” Award for excellent performance
  • Business Excellence Award for the Fraud Operations Department
  • Achieved good results through effectively helping with effective quality of work
  • Achieved appreciation from stakeholders for completing given ttask & reports with accuracy and efficiency.

Timeline

Senior Fraud Officer

Hsbc
2021.09 - Current

Fraud Analyst

Hsbc
2012.07 - 2021.09

Customer Service Associate

Hsbc
2012.01 - 2012.07

Customer Service Executive

Hsbc
2009.01 - 2012.01

Graduation - Commerce

Mrs AVN College
2002.07 - 2005.03
Abdul Quadir Working In Hsbc