Summary
Overview
Work History
Education
Skills
Languages
Generic
Abdul Quadir

Abdul Quadir

South Delhi

Summary

Seeking a challenging role that allows growth and evolution professionally following the organizational objectives. A result-oriented professional with nearly 9.2 years of experience in The Corporate world. Experience in Insurance Industry as Claim Examiner and Support. Experienced in Domestic & International Travel Domain. As Travel Consultant, ticketing Executive and team support for new hires. An effective communicator with organizational, presentation, inter- personal, analytical, problem- solving and task-management skills.

Overview

9
9
years of professional experience

Work History

Process Developer

Genpact India Pvt Ltd
Noida
12.2020 - Current
  • Working for AON Clients on Travel claims
  • Sending report of SOD/EOD of work volume
  • As Claim Support, working on assignment allocation from all 3 Queues Setup, Email, and Spreadsheet among team
  • Importing Claims in claim system over 100 claims per day
  • Sending Claim form as per claim type
  • Working on email and attaching documents in claim
  • Working on Spreadsheets
  • Run Report from Claim System to send Outgoing spreadsheet
  • For Outgoing, sending report to supplier to get penalty for cancellation of trip Working on incoming spreadsheet
  • Which comes from supplier filled with penalty
  • I upload Incoming sheet in Claims
  • As claim Examiner, review attached documents and materials
  • Checking Policy Coverage as per claim type
  • If everything is fine as per term & Condition of Policy
  • Approving claim for Payment
  • If anything Required so sending claim letter for Required docs
  • Deny claim if anything not matched as per policy coverage
  • Sending Report To client as well
  • Preparation of Down Time Spreadsheet for Team
  • All Communication has to be performed through email.

Sr., Ticketing Executive / Customer Support

Teleperformance India Pvt Ltd
Delhi, Gurgaon
10.2018 - 11.2020
  • Worked With Expedia.com
  • Worked on Fresh Issuing in Amadeus for new booking of Expedia.com
  • Worked for Customer support on calls/Emails for bookings
  • Worked on Cancellation for flight booking In Amadeus
  • Worked on Refund in Amadeus to Claim Airline with Manual & ATC Exchanged
  • Worked on Duplicate Booking
  • To perform Quality Checks on Transacted PNR
  • Worked with Carlson Wagonlit.com
  • Worked on corporate booking
  • Worked on Sabre GDS as automation
  • Worked in file finishing team for Air, Hotel, Car, LIMOZIN and AM Track (Train) for USA
  • Resolving errors and run scripts for next process for ticketing, Issuance, Invoicing etc
  • Worked with Boost Mobile Telecom
  • Worked In bond customer support for USA Customers of Boost Telecom.

Customer Care Executive

Birds Information System
Gurgaon Haryana
09.2017 - 08.2018
  • Worked With GOIBIBO.COM
  • Worked for international flight LOB
  • Managed over 50 customer calls per day
  • Worked In customer support LOB to fix their issue on Travel Bookings
  • Worked on booking errors (Charge None, Manual None, Pending and Manual International)
  • Worked on emails and coordination with other Vendors (TBO & RIYA Travel)
  • Worked on GDS, Amadeus and Galileo with ticket issuing authority
  • Creation of PNR, Price Itinerary and issue booking
  • Worked on LCC booking on Airline Websites (Indigo, Spice Jet, Go Air, Air Asia, Fly Scoot, Air Arabia etc.)
  • Worked for Schedule change
  • Worked on Travel Insurance for travelers who have been travelling and faced issues during travel
  • Used Microsoft Word and other software tools to create documents and other communications
  • Identified issues, analyzed information and provided solutions to problems.

Customer Care Executive

GTM Pvt. Ltd
01.2012 - 06.2014
  • Sharing information about packages with Customers
  • Collecting payment from customers & sharing Ticket details on customer's E- Mail IDs
  • Maintaining Excel sheet for all payments which Customer deposited
  • Collecting data and maintaining it on Excel sheet
  • Professionally answered 50 calls daily for Travel Needs
  • Reviewed and applied changes to customer account profiles in CRM.

Education

MBA: HR -

Sikkim Manipal University
10.2018

Bachelor of Arts: Economics -

University of Allahabad
01.2011

Diploma: Computer Business Application -

AITC Career Institute Pvt. Ltd. At Z-TECH Computer
01.2011

12th: Science Education -

SIC
06.2006

10th: Science Education -

SIC
06.2004

Skills

  • Claims Processing
  • Transition
  • Workflow Optimization
  • Communication
  • Document Review
  • Research Proficiency
  • Auditing
  • Adaptability

Languages

  • English
  • Hindi
  • Urdu

Similar Profiles

CREATE PROFILE
Abdul Quadir