Abdul Rafi
Summary
Detail-oriented Assistant Manager experienced in overseeing account operations and ensuring compliance across 150+ branches. Strong analytical thinking and decision-making skills contribute to efficient resolution of customer complaints and quality service delivery.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager (Retail transaction services)
AXIS Bank Ltd. CLH department
Hyderabad
03.2023 - Current
- Handling personalized service requests of the total over branches.
- Handle account opening, modifications, closures, and lien marking as per regulatory and internal guidelines.
- Process and verify liability-related transactions such as CASA, FD, RD, and current account operations in the core banking system.
- Conduct reconciliation of liability and suspense accounts, resolving discrepancies within defined TAT
- Managing complaints of customers and ensuring their resolution with TAT.
- Monitor exception reports and escalate potential compliance or process deviations.
- Ensure quality customer service is delivered.
- Recording complaints as per the specified process.
- Process and verify daily liability transactions across 150+ branches ensuring 100% compliance with internal controls.
- Resolving all complaints received (self, branch, other units) within the stipulated TAT’s.
Assistant Manager
Kotak Mahindra Bank Ltd-Branch banking operations
Vijayawada
07.2021 - 03.2023
- Customer Service & Relationship Management
- Transaction Processing & Cash Management
- Compliance & Audit
- Sales Support & Cross-Selling
- Digital Banking & Technology
- Managed daily branch operations to ensure smooth banking processes.
- Assisted customers with account inquiries and service requests effectively.
Education
MBA - Financial Management
Lingayas Institute of Management And Technology
Vijayawada 06.2017 - 07.2019
Bachelor of Arts - B.com Computers
Gowtham Degree College
Vijayawada 06.2014 - 01/2017
Intermediate - MPC
IBM Junior College
S.S.C -
KBCZPH School
Skills
- Communication skills
- Customer service
- Time management
- Problem solving
- Teamwork and collaboration
Technical Skills
- MS Office (Word, Excel, PowerPoint)
- Data entry and record management
- Core banking software (Finacle, Flexcube, T24, etc)
- CRM tools
- Email and report drafting
- Internet research and documentation
Personal Information
- Date of Birth: 12-09-1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages Known
English, Hindi and Telugu
Declaration:
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personal Profile:
- Father’s Name: Abdul Raheem
- Date of Birth: 1995-09-12
- Nationality: Indian.
- Gender: Male
- Marital Status: Married
- Communication Address: 17-296, sanath nagar, Vijayawada
Timeline
Assistant Manager (Retail transaction services)
AXIS Bank Ltd. CLH department
03.2023 - Current
Assistant Manager
Kotak Mahindra Bank Ltd-Branch banking operations
07.2021 - 03.2023
MBA - Financial Management
Lingayas Institute of Management And Technology
06.2017 - 07.2019
Bachelor of Arts - B.com Computers
Gowtham Degree College
06.2014 - 01/2017
Intermediate - MPC
IBM Junior College
S.S.C -
KBCZPH School