ABDUL RAHEEM
Bangalore
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
Work History
Deputy Manager
IDFC First Bank
01.2024 - Current
- Created employee schedules to align coverage with forecasted demands.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Reported issues to higher management with great detail.
- Negotiated loan terms and conditions with customers to secure best deal.
- Monitored pipelines to track and log status of loans.
- Educated first-time homebuyers regarding various mortgage options available, enabling them to make informed financial decisions.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts.
- Received requests to process financial transactions such as wires, checking and transfers among multiple accounts.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
Senior Operations Executive
Au Small Finance Bank
05.2021 - 12.2023
- Analyzed existing operations and identified areas of improvement while developing solutions to increase productivity
- Led teams in the development of new processes, policies and systems for operational excellence
- Managed daily operations of the organization, ensuring compliance with all relevant laws and regulations
- Monitored day-to-day operations activities to identify opportunities for improvement
- Supervised all banking operations
- Ensured that all client account information was kept confidential
- Proficient in the use of financial software and lending software
- Identified opportunities to cross-sell bank products and services to customers
- Assisted customers with online banking applications, debit cards activation and replacement requests, check orders
- Adhered to bank policies and procedures regarding teller operations including security measures related to cash handling.
Operations Executive
Jana Small Finance Bank
12.2020 - 01.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction
- Analyzed business processes to identify areas for improvement and develop solutions to address them
- Created reports on performance metrics such as inventory levels, production output, customer service ratings
- Coordinated with cross-functional teams to ensure smooth operations
- Assisted loan officers with the preparation of loan documents and closing packages
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants
- Processed customer deposits, withdrawals and loan payments accurately
- Provided excellent customer service by responding to inquiries promptly and courteously
- Balanced cash drawer daily and maintained accurate transaction records
- Identified opportunities to cross-sell bank products and services to customers.
Education
BBA - Bachelor of Business Administration
01.2020
Pre-University - BASCS
01.2017
High School - Old Fort High school
01.2015
Skills
- Regulatory Compliance
- Customer Service and New Account Setup
- Bank Deposits and Process Monitoring
- MS Office Proficient
- Cash Handling and account services
- Payment Processing and Fraud Detection
- Commercial Mortgage Loans
- Strategic Planning
- Retail Operations Management
- Revenue Generation
Languages
English
Hindi
Kannada
Tamil
Malayalam
Urdu
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Successfully managed positive branch operation score card
Disclaimer
I Hereby, declare that the given above is true and correct to the best of my knowledge
Timeline
Deputy Manager
IDFC First Bank
01.2024 - Current
Senior Operations Executive
Au Small Finance Bank
05.2021 - 12.2023
Operations Executive
Jana Small Finance Bank
12.2020 - 01.2022
BBA - Bachelor of Business Administration
Pre-University - BASCS
High School - Old Fort High school
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