ABDUL RAHEEM. A

• Led cross-functional teams to implement process improvements, resulting in enhanced operational efficiency and reduced cycle times.
• Developed and executed training programs for new staff, significantly increasing team competency and performance.
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Roles and Responsibilities in Accenture

• Managing a team of 80 Accounts Payable (A/P) assistants along with 5 team leads and 2 Team Managers reporting to me.
• Overseeing invoice processing, payments, helpdesk operations, vendor reconciliations, and exception handling.
• Led daily production planning in coordination with team leaders and ensured timely allocation and review of work assignments.
• Monitored and analyzed operational metrics on a weekly and monthly basis to ensure consistent “green” performance across all KPIs.
• Maintained effective communication and working relationships with country stakeholders and the leadership team.
• Identified and resolved duplicate and incorrect payments; worked proactively to prevent recurrence.
• Flagged process exceptions and initiated Change Requests (CRs) for billing-related improvements.
• Reviewed key control reports including Document Reversal Tracker, CU Tracker and Error Logs to ensure compliance and accuracy.
• Conducted regular discussions with team leads to a timely issue resolution and operational decision-making.
• Scheduled and led weekly client calls to communicate status updates and resolve outstanding issues.
• Served as the first point of escalation for the client, ensuring timely and effective resolution of queries and concerns.
• Conducted regular reviews of Desk Top Procedures (DTPs) and learning logs to ensure process consistency and accuracy.
• Supported recruitment efforts and oversaw training for new team members in collaboration with management.
• Facilitated regular team meetings to share updates, best practices, and address ongoing process exceptions.
• Participated in weekly cross-functional staff meetings to exchange knowledge and align with broader organizational goals.
• Led quarterly, mid-year, and annual performance evaluations, providing constructive feedback and setting development goals for team members.
• Led cross-functional teams to streamline operations, enhancing process efficiency and driving overall productivity improvements.
• Implemented strategic initiatives that reduced operational costs while maintaining service quality and customer satisfaction.
• Developed training programs for staff, fostering skill enhancement and increasing team performance in operational tasks.
• Utilized data analytics tools to monitor key performance indicators, identifying trends and implementing corrective actions as needed.

Roles and Responsibilities in IBM

• Leading the team of 17 users from Invoice processing Team.
• First point of contact to clients for escalation handling and also to resolve their Queries.
• Responsible for Production planning & Meeting of SLA.
• Conduct the daily team huddles to share new updates and maintain team huddle Log.
• Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
• Scheduled weekly calls with clients, explain ongoing issues and got it resolved.

Roles and Responsibilities in Capgemini

• Leading the team of 10 users from Invoice processing & Payments team.
• Conduct the daily team huddles to share new updates and maintain team huddle Log.
• Responsible for Production planning and doing Reconciliation on end of the day between allocation and production.
• Responsible for all monthly KPI reports especially for the billing and on-time KPI.
• Manage the flow of day-to-day operations.
• Daily review of payment activities to ensure all payment activities are taken care in timely manner with all necessary approvals.