ABDUL RAHIM DIWANJI
Client servicing executive
Mumbai
Summary
Client Servicing Liaison Executive managing client communication, issue resolution, and project tracking across sales-led engagements. Supports upsell opportunities by collaborating with sales teams, coordinating client events that build loyalty, and keeping client records accurate. Strengthens service continuity through organized follow-up and clear interpersonal communication.
Overview
8
8
years of professional experience
Work History
Airbnb Host
Airbnb
Mumbai, Maharashtra
02.2022 - Current
- Developed personalized guest experiences through tailored recommendations and local insights.
- Managed guest communications, ensuring timely responses and high satisfaction ratings.
- Coordinated property maintenance and cleaning schedules to optimize guest readiness.
- Implemented pricing strategies based on market trends to maximize occupancy rates.
Oversaw day-to-day operations of 16 apartments with staff of 10 employees.
Client Servicing Liaison Executive
Clifton Displays
Mumbai, Maharashtra
03.2019 - 12.2021
- Facilitated communication between departments to enhance collaboration and streamline processes.
- Managed stakeholder relationships to ensure alignment on project goals and objectives.
- Coordinated project timelines and deliverables, ensuring adherence to schedules and quality standards.
- Developed training materials to onboard new team members effectively and efficiently.
Education
Diploma - Computer Science & Engineering
Kalinga University
Raipur06.2016
Skills
Client relationship management
Issue resolution
Interpersonal communication
Account management
Upselling
Timeline
Airbnb Host
Airbnb
02.2022 - Current
Client Servicing Liaison Executive
Clifton Displays
03.2019 - 12.2021
Diploma - Computer Science & Engineering
Kalinga University