Summary
Overview
Work History
Education
Skills
Software
Certification
Accomplishments
Interests
Timeline
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Abdul Rahman

Mechanical Engineer
Gulbarga,Karnataka,IND

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives.Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Documentation Specialist experience ensuring organization's documents are stored efficiently and are easily accessible to staff. Develop and implement management and control strategies. High level of organizational skills, attention to detail and strong ability to communicate. Hard-working Supervisor with 3 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in Managing and Supervison employee over 100 and maintain schedule concepts and best practice strategies. Productive Data Entry Operator adept in managing diverse databases and ensuring continuous accuracy. Well-versed in Data Entry. Strong aptitude for MS Office and Powerpoint with demonstrated success in quickly identifying and correcting discrepancies.

Overview

6
6
Languages
3
3
Certifications
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Customer Service Representative

Flipkart
Gulbarga, Karnataka
07.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Answered average of 130 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Completed over 140 outbound calls per shift to deliver satisfaction Pitch and Management prepared survey scripts.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained user account data by initiating account access and establishing in database.

Managing Supervisor

BOMBAY SETH COLD STORAGE
GULBARGA, KARNATAKA
06.2018 - 04.2020
  • Supervised More Than 50 Employees, including scheduling, training, and performance monitoring
  • Supervised daily operations, including employee performance, preventive maintenance and safety
  • Maintained daily facility operations
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.

Data Entry Operator

Idea Telecommunication
GULBARGA, KARNATAKA
01.2018 - 06.2018
  • Reviewed completed work for compliance with regulations
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Tracked and maintained records for Accounts department
  • Sorted documents and maintained organized filing process
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Delivered key metrics including sales, credit and warranties to drive success of business.

Education

Bachelor of Technology - Mechanical Engineering

Singhania University
Rajasthan Jhunjhunu
12.2017 - 12.2021

Skills

    Mentoring and training

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Software

C programming

C

NET

Certification

Certified c language programmer

Accomplishments

  • Supervised team of 100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 1 in the development of .NET.
  • Trained and mentored 50 employees.
  • Resolved product issue through consumer testing.

Interests

Good at fixing, making and building things I like working with my hands Working with tools, machinery, animals or plants might suit me I am rational, independent and ambitious

A natural communicator – friendly and understanding, and good at working in teams Work which involves teaching, counselling and helping others may suits Me

Curious and good at asking the right questions i like to observe, explore ideas and solve problems Work which involves thinking, research or facts and figures may suit Me

Timeline

.NET CORE

04-2021

Customer Service Representative

Flipkart
07.2020 - Current

.NET

04-2020

Certified c language programmer

12-2018

Managing Supervisor

BOMBAY SETH COLD STORAGE
06.2018 - 04.2020

Data Entry Operator

Idea Telecommunication
01.2018 - 06.2018

Bachelor of Technology - Mechanical Engineering

Singhania University
12.2017 - 12.2021

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Abdul RahmanMechanical Engineer