Abdul Rahman
HYDERABAD
Summary
Diligent Assistant Manager with over 13 years of experience maintaining seamless business operations. Diplomatic in resolving internal and customer issues to maximise results. Detail-oriented Operations Manager offers more than 12-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Wipro Limited
Hyderabad
11.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
Store Supervisor
Brighton Food Stores
Newcastle upon Tyne, England
07.2022 - 10.2023
- Updated pricing and promotions to fulfil store goals.
- Handled escalated customer concerns to build retention.
- Trained team to upsell products and navigate POS systems.
- Oversaw store costs and overheads to achieve efficiencies.
- Coached team to deliver top-quality customer service and uphold brand values.
- Managed stock levels to maximise sales opportunities.
- Engaged with suppliers to facilitate smooth delivery schedules.
Team Manager
Wipro Limited
HYDERABAD
06.2017 - 07.2022
- Set achievable daily and weekly targets, motivating team to swiftly progress and achieve in line with company goals.
- Supervised a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
- Ensured timely completion, quality and compliance within the operation area including strong problem-solving skills and excellent attention to details
- Identified opportunities for process improvement and risk control development and escalates issues to senior management
- Made daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
- Collaborated and influence all levels of stake holders including including internal and external.
- Lead team to achieve objectives and KPIs
- Prioritizing the tasks based on the impact of the request and also communicate effectively with stakeholders on the ask
- Managed allocation of people and financial resources for Operations
- Holding sound knowledge of the data, processes and tools including validation of the data in the data management platform
- Can manage ambiguous problems, applying business judgment and effectively communicating complex issues to audiences that include executives, business teams and partners.
- Able to drive data collection, draw insight from analysis, and then zoom out to develop synthesized recommendations.
- Has ability to operate under uncertainty, structuring complicated issues and finding creative solutions to business challenges.
Team Leader
Intelenet Global Services
HYDERABAD
09.2010 - 05.2017
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets.
- Undertook regular performance reviews to identify areas for improvement.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction
- Identify user expectations, data gaps and provide insights to the respective stake holders to improve the same including assisting Managers to communicate with the partner/provider about required data fixes.
GIS Specialist
HYIT Knowledge Systems
HYDERABAD
12.2009 - 08.2010
- Updated maps and charts using information gained by technological advancements.
- Converted technical information into easily-digestible visual diagrams.
- Used the internal tool to generate maps using the satellite imagery and road view.
- Achieve the targets and guide the fellow team members for the same
Associate
Wipro BPO
HYDERABAD
05.2008 - 11.2008
- Answered phones, sent email announcements and transferred calls to designated departments.
- Took on additional duties to support smooth operations.
- Registered information and updated records on database to determine accuracy.
- Received, sorted and distributed incoming and outgoing mail for department.
Education
MBA - Human Resource
Osmania University
Hyderabad, Telangana 05.2012 - 06.2014
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
Hyderabad, Telangana 04.2004 - 05.2008
Intermediate - Maths, Physics and Chemistry
Crescent Junior College
Hyderabad, Telangana 03.2002 - 03.2004
SSC - Matriculation
St. Maaz High School
Hyderabad, Telangana 03.2001 - 03.2002
Skills
- Team leadership
- SMART goal setting
- Change management
- Performance development planning
Trainings/Certification:
- PMP Trained
- LEAN Trained
- Six Sigma GB Trained
- Operations Management
Certification
- Artificial Intelligence and Machine Learning for Business
- SQL-MySQL for Data Analytics and Business Intelligence
Timeline
Assistant Manager
Wipro Limited
11.2023 - Current
Store Supervisor
Brighton Food Stores
07.2022 - 10.2023
Team Manager
Wipro Limited
06.2017 - 07.2022
MBA - Human Resource
Osmania University
05.2012 - 06.2014
Team Leader
Intelenet Global Services
09.2010 - 05.2017
GIS Specialist
HYIT Knowledge Systems
12.2009 - 08.2010
Associate
Wipro BPO
05.2008 - 11.2008
Bachelor of Technology - Electronics and Communication Engineering
Jawaharlal Nehru Technological University
04.2004 - 05.2008
Intermediate - Maths, Physics and Chemistry
Crescent Junior College
03.2002 - 03.2004
SSC - Matriculation
St. Maaz High School
03.2001 - 03.2002
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