Abdul Rahman M

(3Years, 8months)

Technical Skills: Core JAVA, DB2, Angular, Spring.

• Developed all new requirements under newly migrated ECRM Angular Techstack portal, Maintained application stability in both ECRMNEW application and existing ECRM BAU application.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
• Enhanced system performance with thorough code reviews(SonarQube), debugging, and optimization techniques.
• Implemented continuous integration(JIRA) and deployment strategies(via RLM) for faster release cycles and improved application reliability.
• Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
• Championed adoption of DevOps practices, streamlining development and operations to enhance product reliability.
• Coordinated with stakeholders to define project requirements, ensuring alignment with business goals and customer needs.
• Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
• Collaborated on all stages of ECRM system development lifecycle from requirement gathering until successful production releases.
• Represented ECRM application in Software Quality Assurance & PDMR meetings on every quarter and explained Deliverables planned for those quarter.
• Continuously updated skills through training courses, workshops, and self-study, staying current on industry trends and emerging technologies.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.

(2Years.11months)

Technical Skills: Core JAVA, WPF, DB2, Angular, Spring.

• Worked closely with ECRM clients to gather requirements and translate them into technical specifications for implementation.
• Translated customer requirements into written use cases.
  Updated old code bases to modern development standards in order to improving functionality and to provide better User experience.
• We have initiated the proposal and successfully delivered the TechStack Angular migration of our existing legacy ECRM application tech stack from JAVA - WPF code base.
• Started to migrate ECRM application techstack via module by module method into Angular Tech stack with Spring Framework.
• Supervised work of fellow team members, assigned tasks and monitored performance against targets. Allocated resources and split up the modules of ECRM system in order to do TechStack Migration.
• Provided educational expertise and mentoring to junior team members.
• Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
• Proved successful working within tight deadlines and a fast-paced environment.
• Coordinated deployments of existing and new TechStack, feature updates and fixes.
• Started participated in Software Quality Assurance & PDMR meetings.

(1Year, 4months)

Technical Skills: Core JAVA, IBM WPF, DB2

• Started working on MX based EclipseCustomerRelationshipManagment(ECRM) project, where Eclipse is one stop web portal for applications that use Banking, Credit Card, Insurance, etc., It hosts eCRM and the GBCR system, and it connects IBM DB2 database User authentication, entitlement and menu navigation.
• ECRM is a customized Sales tools targeting existing CITI bank customers and provide Offers / Promotions through all of it's available Inbound / Outbound channels(ATM, Mobile, CBOL, Branch, IVR, TeleSales).
• Customized Campaigns and Waves are setup to target the offers for customers. Campaigns Management systems allows to sell Offer products based on customer requirements.
• Conducted thorough code reviews to ensure adherence to coding standards and best practices.
• Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
• Created and maintained all SDLC, HLD, TDD documentations for ECRM project.

(6months)

Technical Skills: Core JAVA, Oracle(PL SQL)

• Joined MX based One Eclipse Data Entry project to provide development and Frontend maintenance support for OE Data Entry application. All customer portfolio details Credit / Debit Card, Account Maintenance, Transaction and Loan details were maintained in Data Entry formatted document which is printable whenever customer needs the same.
• Worked on Development activities, executed SQL queries in Oracle, done deployment support via ServiceNow.
• Simultaneously supported for Account Loan Summary (ALS) application as Frontend team member contributed for development and deployment support.

(3months)

Technical Skills: JAVA

• Moved to Eclipse - ADS (Advanced Dispute System) project from APAC/LATAM regions for short time - where I have worked on Front end application support for short time period.
• Resolved customer queries related to Banking, Cards and Insurance, Conducted Dispute status inquiries, documented outcomes and escalated unresolved cases.

(2Years, 5Months)

Technical Skills: JAVA, JSP, HTML

• My First project in CITI account is from APAC & NAM regions worked in Eclipse - ACWS - Advanced Card Workstation, which is an integrated common platform to provide Customer Card (Debit/Credit) related services.
• As part of ACWS FE team, provided application support w.r.t Worked on User Story development at UI level (using JSP), Deployment support, wrote SQL queries to be executed at DB2 side, SDLC documentation, Defect Tracking (HP QC), Conducted Testing - analyzed results fixed defects to ensure quality deliverables. Collaborated with cross-functional teams to ensure seamless integration of new features.

(6months)

Technical Skills: BPM PEGA

• Joined as a Rookie in Lloyds Bank account (UK) to support PEGA (Low & No Code process) based project.
• Analyzed specification document and monitored how use case design was accomplished at PEGA DEV Studio. Created POCs and case designs in PEGA based on user stories to enhance the existing application flow.