Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
<Enter your own>
Timeline
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Abdul Raise

Abdul Raise

Site Reliability Engineer
Hyderabad

Summary

  • Over 12 years of experience in the IT industry with a strong background in Site Reliability Engineering, Application Production/Platform support, Operations, and Infrastructure.
  • Specializing in Banking Domains for 8+ years, successfully managing mid-level teams in a Technical Lead role.
  • Expertise extends to Investing Banking, Capital Markets, E-commerce, Trading, Healthcare, FX, and MM.
  • Holding certifications in Microsoft Azure Admin -104 and Amazon Web Services (AWS).
  • Exposure with AWS Resources such as EC2, S3, VPC, IAM, Cloud Watch, Lambda, CFT, Load balancers, and Auto scaling.
  • Experience with Azure Services like Azure Monitor, ARM, Azure Intune, Entra-ID (AD), and AVD management showcases proficiency in cloud technologies.
  • Skilled in DevOps tools including GIT, CI/CD, Ansible Terraform & Kubernetes.
  • Proficient in Oracle SQL, MS SQL Server, Power Shell scripting, UNIX Shell Scripting, Python & ITIL processes.
  • Hands-on experience with Windows & LINUX production servers in banking domain applications for upgrades, emergency patches & releases, migrations, installs & deployments.
  • Experienced in server configuration setup for Java applications using Apache Tomcat, IBM Web-sphere, JBOSS & Web-logic.
  • Strong understanding of SRE practices including Reliability, Observability, Availability & TOIL automation with expertise in ITIL processes for incident management and problem resolution.
  • Proactive approach to identifying critical application issues and implementing improvements demonstrates strong debugging/troubleshooting skills and decision-making abilities.
  • Adaptable to changing technical environments with a keen eye for problem-solving and analytical thinking to work independently while open to learning modern technologies.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Technical Lead

ValueLabs Solutions Pvt. Ltd
09.2024 - 06.2025
  • Worked as Leading and monitoring a team of Site Reliability Engineer and production support with ensuring the reliability, availability, observability and scalability of Azure based infrastructure.
  • Managing Azure Resource groups, Azure Services, Application gateways, Azure Networking, Security Groups and App Services, storage accounts, App Insights and AVD managements.
  • Maintained Azure Monitor, Load balancers, Azure Resource Manager, Virtual machines, Microsoft Entra-ID.
  • Handled the Azure Users, Groups, Roles, Permissions, Apps configurations, Group Policies, ADF Pipelines.
  • Managed the Synthetic monitoring using with Logic Monitor for Alerts, websites creations, Resources.
  • Worked on Infrastructure as a code (IaC) and Configurations management using tools Terraform & Ansible.
  • Worked on Terraform cloud TFE & TFS on Azure DevOps deployment manager tools during deployments for releases, changes in production & non-prod environments.
  • Define & track service level Objectives (SLO), Indicators (SLI), SLA’s for critical business flows using with Splunk and Dynatrace.
  • Maintained high availability, scalability, performance of distributed systems on Azure infrastructure.
  • Exposure on SLO, SLA, SLI, Incident resolutions, change managements, alerting and automation techniques.
  • Splunk, Grafana, Dynatrace, AppDynamics monitoring, log analysis, troubleshooting application issues.
  • Good understanding of virtualization and container orchestration technologies like Docker and Kubernetes.
  • Handled change management processes, managed the deployments of patches across different environments, including prod and non-prod environments.
  • Ensure on applications health monitoring, services, batch scheduling job failures & critical NDM jobs.
  • Performed upgrades, weekend changes, emergency releases, security patches reboots & deployments.
  • Alert Creations, self-heal alerts for critical production issues using with Triage, Splunk tools.
  • Worked on application issues, user issues, provided the root cause of analysis (RCA) to the users.
  • Prepared PowerShell scripts to automate the configuration changes on application server deployments.
  • Provided support to the Dev, UAT, DBA teams for technical issues, fixed recurring issues & automation.
  • Trained new joiners/ juniors and made them as more comfortable & productive.
  • Stay on escalation duty overnight/weekend on a rotation basis to resolve any issues.
  • Perform prompt escalation of critical application issues, proactively find to improve production
  • Maintain and update support documentations like game plans, run books, procedures, and KEDB’s.
  • Role: Site Reliability Engineer | Application Production/Platform Support | Infrastructure Support | Azure
  • Project: Ultimate Medical Academy (UMA)

Senior Systems Operations Engineer–Senior Assistant Vice President

Wells-Fargo EGS India Pvt. Ltd
11.2019 - 08.2024
  • Company Overview: (Worked on payroll of Euclid Innovations Pvt. Ltd, Hyderabad (11/2019 to 05/2021 then converted as Full Time)
  • Worked as senior Site Reliability Engineer, Application production support L1, L2 &L3, Middleware & Infrastructure support role for banking domain applications which are related to Deposits Operations & Debit card transactions team.
  • Managed AWS EC2 instances, EBS volumes, snapshots (Backup, restore), EIP, RDS instances/ snapshots.
  • Setup & managing Elastic Load Balancers, cloud-watch alarms, SNS notifications, IAM security groups.
  • Managed VPC, S3, auto scaling of EC2 instance based on CPU usage, network glitch, operations.
  • Worked on Openshift deployments and GitHub repository merging to ensure smooth CI/CD pipelines and efficient release process on Prod/non-prod app. environments.
  • Worked on Lambda node js version upgrades and cloud formation templates and deployments.
  • Splunk Observability, Grafana, Dynatrace, AppDynamics monitoring, log analysis, troubleshooting on prod and non-prod application issues.
  • Worked with SRE mindset, SLA/SLO/SLI, building automated solutions for recurring critical prod issues.
  • Prepared Python and PowerShell scripts to automate the recurring failures, TOIL reductions & configuration changes on application deployments on multiple environments.
  • Worked on server configuration setup, java, apache tomcat install setup, JBOSS, app dynamics, IIS, Web-logic, web-servers, IBM HTTPS Web sphere application servers.
  • Worked on Tech-Refresh server configuration setup for DEV, UAT, PROD, BCP application servers.
  • Environments like services/tasks creation, java, tomcat, JBOSS, WAS installation configurations.
  • Worked on Software upgrades, Java, IBM fix pack upgrade, SSL Cert renewals on Venafi, DB migrations.
  • Handled BCP failover activity, java, tomcat version upgrade, load balancer F5 & code table SQL updates.
  • Worked on Application Service account password updates on production and non-prod servers.
  • Patching servers using AMA E2E tool, SSP portal by weekly, udeploy and Vulnerability remediation.
  • Worked on Self-Healing alert automation with ANSIBLE team & handled the playbooks for prod jobs.
  • Handled critical SQL DB jobs, disk space, CPU, memory issues and handled incidents, problems, changes
  • Ensure on applications health monitoring, services, batch scheduling job failures & critical NDM jobs.
  • Worked on deployments, release and configuration & triggering ANSIBLE playbooks to run batch jobs.
  • Performed upgrades, weekend changes, emergency releases, security patches reboots & deployments.
  • Created batch jobs on task scheduler, services & firewall configurations on production servers.
  • Coordinate with internal teams to gather vulnerability data from scanning tools to perform remediation
  • Alert Creations, self heal alerts for critical production issues using with Triage, Splunk tools.
  • Worked on application issues, user issues, provided the root cause of analysis (RCA) to the users.
  • Troubleshooting staffware process issues, application logs and tried to be fixed and restarts if needed.
  • Provided support to the Dev, UAT teams for technical issues, fixed recurring issues & automation.
  • Handled change management process, managed patches, deployment on prod, non-prod environment
  • Managing mid-level of team, trainings, monitoring and handled the monthly shift ROTA calendars.
  • Trained new joiners/ juniors and made them as more comfortable & productive.
  • Stay on escalation duty overnight/weekend on a rotation basis to resolve any issues.
  • Perform prompt escalation of critical application issues, proactively find to improve production
  • Maintain and update support documentations like game plans, run books, procedures, and KEDB’s.
  • Worked on complex SQL Queries and critical database related issues.
  • Coordinate for outage issues, pull in the required teams like development, Network, DBA to fix issues.
  • Role:- Site Reliability Engineer | Application Production/Platform Support | Middleware, Infrastructure
  • Project: Consumer & small Business Banking technology - (CSBBT) domain

Senior Consultant

Virtusa | Polaris Consulting& Services Pvt. Ltd
03.2017 - 10.2019
  • I am acted as a Technical Lead of Front Office & Back Office teams with E-Commerce applications (FX, MM, Trading) in production environments and help them in case of production issues/errors met during booking of a trade/fix issues.
  • Managed eight members of a team, trainings provided and handled the monthly shift ROTA calendars.
  • Handled server congratulations, installs, IBM web-sphere, tomcat, java, HTTP, JBOSS, maintenance.
  • Worked on system upgrades, security patches, weekend releases/ changes & deployments.
  • Perform health checks to Systems, job schedules, User Applications and Windows Services everyday morning to give a heads-up for business to go ahead.
  • Constant Systems /Application monitoring so that business won't get affected.
  • Monitor overnight batches which prices all the trades booked/edited etc.
  • Stay on escalation duty oncall/weekend on a rotation basis to resolve any issues with overnight issues.
  • Exposure on debug application issues, configuration files\databases, SQL jobs & application log files.
  • Identify opportunities to solve recurring issues and work along with L3 team to deploy the fixes.
  • Perform prompt escalation of critical application issues, proactively identify-to improve production.
  • Splunk monitoring, searches, log analysis, troubleshooting application server issues and find an RCA.
  • Ensure applications, services, batch scheduling jobs are up & running during SLA hours.
  • Ensure Incident Queue is actively managed, single point of contact for high priority tickets.
  • Maintaining scripts running on the bank's UNIX, Windows, SQL Server, and Oracle Databases.
  • Develop and support system documentation (SOP), NetIQ KB, Wiki updates and BH run books.
  • Worked closely with the Client team, development team, infra team to improve performance.

Lead Operations

Harman Connected Services Corporation India Pvt. Ltd
04.2016 - 10.2016
  • Worked as Technical Shift Lead of five members of a team.
  • Resolving application issues with workflows, data transfer, login and indexing issues.
  • Debugging an application issue and providing the RCA.
  • Immediately resolve any escalated priority 1 and priority 2 issues.
  • Troubleshooting and detecting bugs in the application level, Review system/database logs.
  • Escalation handling worked as on-call support if needed in off hours and SLA Management.
  • Wrote SQL Queries using Joins, Sub Queries, and views to retrieve data.
  • Strong understanding of support - tickets, monitoring tools and processes.
  • Communication with the Project Managers and providing task estimates.
  • Coordinate for outage issues, pull in the required teams like development, Network, Database teams.

Technical Solutions Consultant

Hewlett-Packard Enterprise| Autonomy Software Asia Pvt. Ltd
04.2012 - 03.2016
  • Troubleshooting application issues and performing upgrades, server shutdown/re-start.
  • Monitoring and using tools to check with server/content engines performance.
  • Debugging and resolving the issues within the application and detecting the bugs.
  • Running backups to ensure daily data and debugging the application server logs.
  • Resolving production issues with workflows, data transfer, login, and indexing issues.
  • Managing application issues, outages, provide the root cause of analysis (RCA) to the users.
  • Ensure ticket Queue is actively managed, point of contact for high priority tickets.
  • Resetting user passwords and Lock/unlock user accounts, actively worked on P1, P2 issues.
  • Escalation handling worked as on-call support if needed in off hours and SLA Management.
  • Written complex SQL queries like Joins, Sub queries, views, indexes, and procedures.
  • Perform application health checks, post validations, upgrades, patching, releases, installs.
  • Strong understanding of production support tickets, monitoring tools, processes, and metrics.
  • Managing backend of the application and ensuring smooth functionality of application/ server.
  • Ensure ticket Queue is actively managed, point of contact for high priority tickets.
  • Coordinate for outage issues, pull in the required teams like development, Network, Database team, Infra /any other teams, as needed to resolve the issues.

Education

M.C.A - undefined

Osmania University
Hyderabad
01.2007 - 04.2010

B.Sc. - undefined

Osmania University
Hyderabad
01.2004 - 04.2007

Skills

AWS Services

Certification

Microsoft Certified AZURE Administrator Associate (AZ-104), 2023-07-01, I369-0589

Accomplishments

  • Received two Team Spotlight awards for is great at execution, 2024-06-01
  • Awarded ecard and shared success for teamwork, collaboration on handling issues, 2024-03-01
  • Awarded as 'Is great at execution tasks' for Wells Fargo - DODCT Production Team, 2022-06-01
  • Awarded as 'Best employee of DODCT- Application production support team' at Wells Fargo, 2020-10-01
  • Awarded as 'Certificate of Appreciation - PIRL' for application production support team set up at Virtusa- LBG project, 2018-03-01

<Enter your own>

  • Date of Birth: 01-March-1987
  • Nationality: Indian
  • Marital Status: Married

Timeline

Technical Lead

ValueLabs Solutions Pvt. Ltd
09.2024 - 06.2025

Senior Systems Operations Engineer–Senior Assistant Vice President

Wells-Fargo EGS India Pvt. Ltd
11.2019 - 08.2024

Senior Consultant

Virtusa | Polaris Consulting& Services Pvt. Ltd
03.2017 - 10.2019

Lead Operations

Harman Connected Services Corporation India Pvt. Ltd
04.2016 - 10.2016

Technical Solutions Consultant

Hewlett-Packard Enterprise| Autonomy Software Asia Pvt. Ltd
04.2012 - 03.2016

M.C.A - undefined

Osmania University
01.2007 - 04.2010

B.Sc. - undefined

Osmania University
01.2004 - 04.2007

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Abdul RaiseSite Reliability Engineer