ABDUL RASHEED M
Branch Manager - Liabilities.
Ernakulam
Summary
Dynamic professional with a proven track record in management, focused on enhancing employee productivity and operational efficiency. Expertise in developing and leading teams to achieve organizational goals and drive profitability. Committed to continuous learning and applying knowledge to foster growth within a reputable organization.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Branch Head
Utkarsh Small Finance Bank
06.2024 - Current
- Amplified branch revenue by deploying impactful sales tactics and nurturing robust customer connections.
- Amplified overall annual Targets to 250% through integration of various quality process optimizations within branch.
- Launched creative marketing initiatives aimed at broadening branch market reach and securing new clients.
- Coached junior staff members, enhancing a culture of ongoing learning and growth.
- Coordinated with multiple branches for effective knowledge exchange and best practice execution, bolstering overall organizational performance.
Branch Manager
Equitas Small Finance Bank
04.2022 - 06.2024
- Managing Branch Banking Retail Outlet
- Managing branch operations through ProfitManage leads using M-Power & LMS.
- Managed lobby operations during peak hours to enhance customer experience. Supervised CASA management to optimize account services and client interactions. Developed sales management strategies to boost revenue and market presence. Conducted capability building initiatives to enhance staff skills and performance. Oversaw manpower management to ensure optimal staffing levels and efficiency. Streamlined processes for lobby and CASA management to improve service delivery. Trained teams on sales methodologies to increase conversion rates and customer satisfaction.
- Oversaw business, compliance, and operations, making cost-effective decisions that drive revenue
- Oversee branch sales targets and devise strategies for acquiring new accounts while enhancing existing ones through diverse financial offerings
- Develop comprehensive workplan guiding team toward achievement of KRA and goals
- Facilitating team members in achieving targets and securing incentives.
- Attaining branch targets while facilitating smooth branch operations.
Branch Manager
ICICI Bank
04.2018 - 03.2022
- Directed administration and enhanced daily operational efficiency of full service branch office, including lending services, product sales, customer engagement, and adherence to safety standards in line with bank objectives.
- Facilitated business development strategies to support overall company expansion. Enhanced sales and service culture by guiding staff in customer relations best practices. Implemented coaching techniques to elevate team performance and satisfaction.
- Prepared and monitored Annual Operating Plan for financial year, analyzing product liabilities and assets. Facilitated seamless onboarding of new customers to ensure retention. Managed leads effectively to drive business growth and improve sales performance.
- Maintain optimal branch functionality and conformity to banking protocols
- Track branch sales goals and implement tactics to gain new clientele alongside expanding present accounts with varied financial products
- Administer Loan Disbursement and promote sales of Life Insurance Products.
Assistant Manager
IndusInd Bank
04.2016 - 04.2018
- Associate Manager - Call Center Operations (Cards)
- Functioning as Subject Matter Expert - (SME)
- Customer Care Center (Support Unit)
- Managing inbound and outbound calls and sales follow-up
- Oversee quality audits and facilitate feedback sharing among team members.
- Facilitate training for On Job Training team (OJT) until Floor Movement completion
- Management of escalation calls
- Attain sales targets established by inbound channel
Accounts Executive
TMS Leathers
06.2013 - 04.2016
- Distribution of finished leather and leather goods.
- Maintained Stock Leathers Ledger for accurate inventory tracking. Prepared Purchase Journals to document procurement activities.
- Procurement of RAW and Wet Blue Leathers for production of leather travel bags and various leather goods.
- Oversaw accounting for wet blue leathers and finished leather transactions. Managed daily branch office accounts to ensure accuracy and compliance. Maintained detailed records of inventory for wet blue leathers and finished leather. Reconciled accounts to identify discrepancies and maintain financial integrity.
- Managed all accounts and administered related tasks efficiently. Conducted follow-ups for payments from buyers to ensure timely collection.
Accounts Assistant
Larsen & Toubro
12.2008 - 11.2012
- Management of petty cash funds
- Managed online banking operations.
- Processing vendor invoices
- Daily account transactions.
- Oversaw payroll operations for 250 employees.
- Executed bank reconciliations to ensure accuracy of financial records. Prepared daily labor attendance reports for effective workforce management.
- Cost versus Revenue Ledger reconciliations
- Preparation of Supplier Credit Bill Payments
Branch Incharge
The Professional Couriers
01.2006 - 11.2008
- Dispatching documents on daily basis.
- Accounting of daily booked documents by branch.
- Processing payments from credit customers
- Manage Branch Accounts and Administrative functions
- Courier payments and additional activities.
Education
MBA - Finance & Investment Management
Periyar University
Salem08.2023
Bachelor of Business Administration - undefined
Tamil Nadu Open University
Chennai01.2009
Post Graduate Diploma - Computer Application
CCI Computer Education
Salem08.2008
Skills
Process optimization
Interests
Cricket, Chess, Carrom, Learning New Languages, Surfing Internet to learn new things
Accomplishments
- Best Performer Branch Manager Award won in Life Insurance - (No.1 in South Zone) - ICICI Bank
- Best Performer Branch Manager Award in South Zone No.1 in Equitas Bank Till Date
- Best Team Handling Award won in ICICI Bank
- Best Performer in Gold Loan Business Award Received from - ICICI Bank
- Best Performer Award Won in Life Insurance Products in Equitas Small Finace Bank for Crossing 300% of FY Target. (FY 22- 23)
- Best Performer on Gold Loan Disbursement and Crossing 2Cr POS (FY 22-23).
- Pan India First Top Performance Award for Retail Term Deposit Achievement of 100Crs. by (FY-25-26) in Utkarsh Small Finance Bank.
Passport Details
- Passport No :- M18810191
- Date of Issue :- 04/09/2014
- Date of Expiry :- 03/09/2024
- Place of Issue :- Cochin
Permanent Address
7/173A Kalaparambil, Makanayi, Thanipadam Road, Mannam P O, North Paravur, Ernakulam- 683520
Timeline
Branch Head
Utkarsh Small Finance Bank
06.2024 - Current
Branch Manager
Equitas Small Finance Bank
04.2022 - 06.2024
Branch Manager
ICICI Bank
04.2018 - 03.2022
Assistant Manager
IndusInd Bank
04.2016 - 04.2018
Accounts Executive
TMS Leathers
06.2013 - 04.2016
Accounts Assistant
Larsen & Toubro
12.2008 - 11.2012
Branch Incharge
The Professional Couriers
01.2006 - 11.2008
Bachelor of Business Administration - undefined
Tamil Nadu Open University
Post Graduate Diploma - Computer Application
CCI Computer Education
MBA - Finance & Investment Management
Periyar University