Abdul Rehman

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
• Reduced response time by optimizing ticket prioritization and assignment procedures.
• Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.
• Efficiently navigated company CRM systems to document case details accurately for tracking purposes and future reference.
• Prevented potential escalations by successfully handling challenging situations with empathy, patience, and diplomacy.
• Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
• Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
• Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.

• Coordinate with the regional Field Service Teams globally on their availability weekly and monthly.
• Assigned tickets and jobs to Field Service Technicians based on their region and availability.
• Keep a track of pending or the unresolved tickets and follow up with FSTs to complete the unresolved tickets.
• Generate Service Tickets, Service orders, Sales orders, PO, Quotes in the CRM tools.
• Successful Performe Quality evaluation for various tasks assigned by the management.
• Answer customer calls promptly to avoid on-hold wait times.
• Offer advice and assist to customers, paying attention to special needs or wants.
• Assist customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations. Provided primary customer support to internal and external customers in fast-paced environment.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Extensive knowledge of posting of jobs to invoice customer for payment.
• Broad knowledge of customer relationship (CRM), account, project, and vendor management.
• Highly analytically with diligence and ability to resolve complex process issues.
• Ability to prioritize tasks and simplify data using Data Analytics.
• Skill at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings.
• Passionate about promoting long lasting customer satisfaction by delivering top-notch service and unparalleled support.
• Proficient in processing service orders, purchasing orders and, sales orders. Keep a track of orders until parcel's are delivered.
• Effectively drive revenue with skilled promotional and problem-solving abilities.

• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
• Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
• Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
• Delivered prompt payment for event services, including vendors, venues, staff, and transportation providers.

Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department

• Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
• Developed social media strategy templates for Instagram and Facebook
• Sorted and organized files, spreadsheets and reports
• Answered incoming telephone calls, took down messages and provided information

• Optimized information gathering and presentations with implementation of practical filing system.
• Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
• Maintained Good attendance record, consistently arriving to work on time.