ABDUL REHMAN S

• Rider Support & Engagement

Assist delivery partners with onboarding, training, and troubleshooting issues.

Address grievances related to payments, incentives, and app functionality.

Ensure riders adhere to company policies and SOPs.

• Incident Management

Handle delivery-related issues like failed deliveries, escalations, and disputes.

Investigate and resolve complaints from customers and delivery partners.

Coordinate with relevant teams to resolve operational bottlenecks.

• Performance Monitoring

Track delivery partner performance (timeliness, order completion, and ratings).

Provide feedback and corrective measures to underperforming riders.

Work on retention strategies to reduce rider attrition.

• Compliance & Safety

Ensure delivery partners follow safety guidelines and company regulations.

Conduct audits on documentation, vehicle compliance, and hygiene standards.

Report and escalate major safety violations or legal issues.

• Coordination with Internal Teams

Work closely with operations, customer support, and tech teams to streamline rider-related processes.

Assist in optimizing rider efficiency through data-driven insights.

Support in pilot projects or new operational initiatives.

• Answered incoming calls from potential customers and addressed their inquiries
• Identified customer needs and offered appropriate solutions to meet those needs
• Compiled daily reports detailing call activity metrics such as number of dials made, average talk time per call
• Developed strong relationships with potential customers through consistent follow-up contact

• Developed and implemented sales strategies to meet customer needs and increase revenue
• Maintained records related to sales for store management
• Computed purchases and received and processed cash or credit payment
• Maintained knowledge of sales and promotions, return policies and security practices

• Greeted customers and provided assistance with ticketing inquiries
• Answered phone calls and emails regarding ticketing issues
• Processed customer payments for tickets using cash, credit cards, or other forms of payment

• Provided detailed information about product and services
• Resolved customer issues in a timely manner
• Developed solutions to address customer complaints