ABDUL REHMAN SIDDIQUI
Technical Support Engineer
Mumbai
Summary
Results-driven Technical Support Engineer with proven experience supporting US-based charter schools and corporate environments. Expertise in Microsoft 365, Active Directory, Azure AD, Google Workspace, MDM, and endpoint management. Adept at troubleshooting complex technical issues, managing high-volume ticket queues, and consistently meeting SLA targets. Known for delivering exceptional customer experiences through clear communication, rapid problem resolution, and a proactive approach to IT support. Passionate about optimizing system performance and enhancing end-user productivity.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Technical Support Engineer
Inspiroz IT Services
09.2024 - Current
- Resolved Level 1 IT support tickets for US charter schools and corporate clients.
- Provided user support for account access, password resets, OS updates, and spam/phishing incidents.
- Supported Microsoft 365, Google Workspace, and Active Directory environments.
- Dedicated Charter School Support (Current Role)
- Provide end-to-end IT support for 12 US-based charter school clients.
- Troubleshoot hardware, software, and application-related issues.
- Ensure timely resolution of incidents while maintaining SLA compliance.
- KEY RESPONSIBILITIES
- Administered Microsoft 365 and Exchange Online, managing user lifecycle, licensing, distribution lists, and resolving complex mail flow issues.
- Managed identity and access through Azure AD and Active Directory, including GPO configuration and security best practices.
- Led device and endpoint management using Microsoft Intune and Google Workspace, ensuring seamless deployment, policy compliance, and secure access across devices including Chromebooks.
- Efficiently handled high-volume service requests via ConnectWise Manage, N-able, and Automate Control Center while maintaining SLA compliance.
- Provided end-to-end VoIP support for Comcast and Vonage, ensuring reliable communication services and quick issue resolution.
Education
Bachelor of Technology (B.Tech) - Information Technology
DY Patil R.A.I.T College
Navi Mumbai05-2024
Skills
Microsoft 365, Exchange Online, Azure AD
Active Directory, User account, GPO
Google Workspace Microsoft Intune Mosyle MDM Apple School Manager
VoIP Systems: Comcast and Vonage
Certification
Computer Networking - Master Computer Networking (Scaler Topics)
Interests
Languages: English, Hindi, Hobbies: Exploring nature, learning new technologies
Timeline
Technical Support Engineer
Inspiroz IT Services
09.2024 - Current
Bachelor of Technology (B.Tech) - Information Technology
DY Patil R.A.I.T College