Abdul Saleem A.R
Administrative Executive
Chennai,TN
Summary
To get a challenging and exciting career in an organization with the scope of improvement, where my skills and abilities can be used for the growth of the organization that I will be working with and also for my growth.
More than 6 years of experience in the Business Process Outsourcing Operations. Have good experience in handing business calls, e-mails and perform chat. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Energetic, enthusiastic with great attention to details. Ability to participate in a team work and meet deadlines. Adaptable and Adjustable to any environment and known for "can-do" attitude.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Administrative Executive
Sanaa Associates
09.2019 - Current
- Register enquiries, receiving & processing the client orders and preparation of quotation and respective submission to clients
- Ability to effectively manage multiple tasks, delegate and be accountable for work assigned to staffs
- Created and maintained system documentation, allowing for easier maintenance and troubleshooting
Administrative Executive (General)
Access Healthcare Services
07.2011 - 11.2013
- To prepare and maintain all employee records in line with statutory and operational requirements
- Communicate effectively with multiple departments to plan meetings and ensure facility requirements
- Established strong relationships to gain support and effectively achieved results
- Undertaken general office duties, raising orders, processing invoices, delivery dockets and receipts
- Completed operational requirements by scheduling and assigning administrative projects; expediting work results
- Minimized company expenses by allocating the common cab services for the employees
Senior Consultant
Sutherland Global Services
05.2007 - 03.2011
- To ensure superior performance of the team by providing effective customer experience through voice or e-mail and chat
- Maintaining performance Matrix based on the process SLA
- Achieving major criteria's End user Dissatisfaction Rate
- Increasing the productivity and improving the quality of work
- Weekly calibration call with client to discuss about the strength, weakness and issues facing in the process to have better customer experience
Education
Bachelors Degree -
01.2004 - 01.2007
Higher Secondary - undefined
01.2002 - 01.2004
S.S.L.C - undefined
01.2001 - 01.2002
Skills
interpersonal skills
Passportexpireson
22/10/33
Personal Information
- Passport Number: B6480082
- Date of Birth: 10/21/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Administrative Executive - Sanaa Associates
09.2019 - Current
Administrative Executive (General) - Access Healthcare Services
07.2011 - 11.2013
Senior Consultant - Sutherland Global Services
05.2007 - 03.2011
Madras University - Bachelors Degree,
01.2004 - 01.2007
G.M.A. Hr. Sec. School - Higher Secondary,
01.2002 - 01.2004
Don Bosco Hr. Sec. School - S.S.L.C,
01.2001 - 01.2002
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