Abdul Samad Hasan

Looking for challenging career in an organization which extracts my efforts with its corporation, Providing a healthy environment to bring the best of my ability and contributing towards the growth of organization, my nation and mankind

Responsible for Technical support, including identifying and resolving Daily basic Technical issues occurring in Laptop, Desktop, Printer, Windows & LAN and Wi-Fi Network. Support software, Application related issues of In-house &outstation User via Remote Desktop Tool. Good hands-on experience Backup & Restore of Mails, Profiles in Mailing Client MS Outlook Comfortable to work in different shift and 24/7 environment.

• Installation, Customization and Administrator of Windows 10 and 11.
• Configuration of New user Profile, IP Address and LAN.
• Handling customer escalation and providing solution for the same.
• Inventory Management - to compile Inventory of IT equipment.
• Installation and troubleshooting of all kinds of Application used in company.
• Remote Management through Team viewer, VNC, Remote Desktop to solve Windows and Software issue.
• Troubleshooting issues in Mails, operation system, software/application and networking device.
• Vendor Management - Coordinate with vendor for hardware/software/network calls.
• Installations of Scanner, Printer of different vendor (HP & Cannon) and troubleshoot the setting and configuration.

• Install and configure Operating System: Windows 10 and 11.
• Setting up wireless NIC, Local and Network Printer Setting and configuration.
• Remote Management through Team viewer, Anydesk, Microsoft Team and Ammyy Admin to solve Windows and Software Installation.
• Take care of all the internal Office Software's Support.
• Installation and troubleshooting of all kinds of Application used in company.
• Handling customer escalation and providing solution for the same.
• Configuration of New user Profile, IP Address and LAN.
• Inventory Management - to compile Inventory of IT equipment.