ABDUL SATHAR
Hyderabad
Summary
Dynamic Business Execution Associate at Wells Fargo with a proven track record in driving operational excellence and enhancing project delivery speed by 30%. Skilled in stakeholder engagement and data analytics, I excel in optimizing processes and delivering actionable insights to leadership, ensuring compliance and fostering customer loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Execution Associate
Wells Fargo
08.2022 - Current
- Plan and execute a variety of programs, services, and initiatives, monitoring key indicators to ensure effectiveness
- Review process changes and technology enhancements, conducting regular reviews to identify efficiencies and cost-saving opportunities
- Exercise independent judgment on best practices and initiatives
- Collaborate and communicate effectively with cross-functional teams
- Ensure timely and quality delivery of services aligned to individual needs
- Generate Monthly/Quarterly dashboards showcasing performance and providing insights to leadership
- Assist senior leaders in preparing MBR, QBR and AHM decks, and serve as the subject matter expert, providing guidance and support to internal stakeholders.
- Managed 10+ projects simultaneously, coordinating efforts across all departments.
- Enhanced team's project delivery speed by 30% by redesigning workflows and using advanced data analytics tools.
- Collaborated with team members to improve workflow processes.
- Assisted in preparing financial documentation for clients and stakeholders.
- Analyzed customer data to identify trends and enhance service delivery.
- Developed training materials for new associates and conducted onboarding sessions.
- Coordinated with compliance teams to ensure regulatory adherence in operations.
- Managed client account inquiries and resolved issues efficiently.
- Supported management in strategic planning initiatives for client engagement strategies.
- Built relationships with customers by providing friendly customer service.
- Facilitated communication between departments to streamline project execution.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Analyzed financial data to identify trends and areas for improvement.
- Developed and maintained relationships with clients and vendors.
Regional In-Charge | General Manager
Thomas Cook India Ltd
10.2016 - 08.2022
- Managed service operations across 14 locations.
- Oversaw vendor relations, P&L verifications, escalations, and process implementation.
- Led independent stakeholder reviews and optimized team performance.
- Conducted weekly review meetings and performance reporting sessions with senior stakeholders and offshore support teams.
- Performed internal audits and deep-dive assessments to ensure adherence to company policy, risk mitigation practices, and budget utilization.
- Designed and implemented process improvements and automation strategies focused on increasing efficiency, reducing operational costs, and improving user experience.
Manager – Operations
Thomas Cook India Ltd
11.2014 - 10.2016
- Handled client interaction, escalation management, and productivity analysis.
- Developed resource forecasts and managed SLAs with vendors.
- Led contracts with airlines, hotels, and transport providers.
Senior Manager
Thomas Cook India Ltd
10.2008 - 10.2014
- Organized conferences, events, and built strong vendor relationships.
- Executed cost evaluations, venue selection, and liaised with tourism departments.
- Managed SLAs, proposals, and end-to-end travel logistics.
Manager
MakeMyTrip Relationship
04.2008 - 09.2008
- Strengthened B2B partnerships with travel partners and hotels.
- Generated MIS reports and strategized for smooth operational processes.
Senior Consultant
FCm Travel Solutions
10.2007 - 03.2008
- Analyzed ROI and supported cost-saving travel recommendations.
- Delivered end-to-end reporting on corporate travel analytics, including spend analysis, vendor performance, travel trends, and savings opportunities.
Travel Counselor
Carlson Wagonlit Travel
03.2006 - 09.2007
- Advised clients on route planning, airline selection, and visa documentation.
- Assisted senior leadership and ensured end-to-end travel readiness.
- Served as the subject matter expert (SME) for corporate travel systems.
Education
MBA - Business Administration and Management
Jawaharlal Nehru Technological University
Bachelor of Commerce -
Osmania University
Secondary School Certificate -
Zilla Parishad High School
Skills
- Learn continuously
- Manage risk well
- Key performance indicators
- Drive operational excellence
- Customer loyalty
- Management information
- Seek and drive feedback
- Root cause analysis
- Service level agreements
- MS Office
- Power BI
- Stakeholder engagement
- Strategic planning
- Issue resolution
- Project management
Languages
Hindi, Urdu, English, Telugu, Kannada
Extracurricular Activities
Mentoring younger students or community members Participating in educating green energy events and initiatives
Certification
- Leadership Program – IIM Indore
- IATA – certification
Awards
Role of honor award, Best employee of the year, Manager Spotlight Award
Timeline
Business Execution Associate
Wells Fargo
08.2022 - Current
Regional In-Charge | General Manager
Thomas Cook India Ltd
10.2016 - 08.2022
Manager – Operations
Thomas Cook India Ltd
11.2014 - 10.2016
Senior Manager
Thomas Cook India Ltd
10.2008 - 10.2014
Manager
MakeMyTrip Relationship
04.2008 - 09.2008
Senior Consultant
FCm Travel Solutions
10.2007 - 03.2008
Travel Counselor
Carlson Wagonlit Travel
03.2006 - 09.2007
MBA - Business Administration and Management
Jawaharlal Nehru Technological University
Bachelor of Commerce -
Osmania University
Secondary School Certificate -
Zilla Parishad High School
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