Abdul Sattar

Ø Monitor and respond to network and data center incidents, outages, and performance issues, ensuring continuous availability.

Ø Perform first-level troubleshooting using SOPs, coordinating with remote hands for hardware checks and cabling verification.

Ø Conduct root cause analysis for recurring issues and recommend preventive measures.

Ø Maintain and update network documentation related to SOPs, configurations, and monitoring best practices.

Ø Collaborate with Infrastructure, Network, and SRE teams to resolve escalations.

Ø Reconfigure and maintain network infrastructure as required, including Cisco Nexus switches and routers.

Ø Use JIRA for task tracking, incident updates, and reporting.

Ø Coordinate with ISPs (Verizon, AT&T, CenturyLink) and vendors for RFOs, RMA, and hardware replacements.

Ø Manage remote hardware assets, perform switch/router diagnostics, and ensure platform stability

Ø Monitored ~240,000 distributed Linux server network using an internally developed‘ Network management system’ for all the alerts that is owned by the tier 1 team.

Ø Responding to alerts in timely fashion as per the pre-defined priority levels and SLAs.

Ø Understanding, analyzing the root cause of an alert and solving it.

Ø Timely escalation of complex issues to ‘SMEs’.

Ø Working closely with Network partners and resolving hardware related problems.

Ø Troubleshooting on the outages of customer’s environment, collecting additional information and logs about the problem, and resolving network performance issues.

Ø Working closely with Network partners and resolving hardware related problems.

Ø Working closely with field technicians, ISPs, internal operations, and engineering staff.

Ø Remotely check and diagnose server hardware issues, facilitate server repairs, and manage Client’s hardware assets.

Ø Handling incident/ request tickets raised by client and resolving it by coordinating with them.

• Standardized platform documentation, enabling faster onboarding of new team members and consistent knowledge transfer.