ABDUL VAHID
Guest Service - Airport Operations
Bengaluru
Summary
Highly dedicated and experienced Guest Service Professional with 9 years of expertise in aviation industry. Proven ability to provide exceptional customer service, resolve guest concerns efficiently, and enhance overall guest satisfaction. Strong leadership skills, multilingual abilities, and a passion for creating memorable guest experience.
Overview
10
10
years of professional experience
8
8
Certifications
Work History
Associate - Guest / Customer Service
Air India LTD
05.2022 - Current
- Respond to guest requests, Concern and issues, Check in, Embarkation and Disembarkation of Guests.
- Guest interaction protocols, and conflicts resolution technique, Handle and resolve guest complaints in professional, prompt, and courteous manner, Track and manage lost and found items reported by guest.
- Coordinated with other stake holders to ensure seamless guest experiences during the operations.
Guest / Customer Service Executive
Go Airlines India LTD
12.2018 - 04.2022
- Assisted guests with inquiries, reservations, and special requests, ensuring their need were met.
- Provided multilingual support for international guests, improving communication and satisfaction.
- Organized and facilitated smooth Reservation, Check-in, Boarding and arrival process.
Guest / Customer Service Executive
Jet Airways (I) LTD
01.2016 - 11.2018
- Resolved guest complaints and issues promptly, maintaining a high rate of satisfaction.
- Handled Reservation and check-in, boarding procedure efficiently, minimizing wait time.
- Implementing a feedback system to capture and address guest concerns, leading high level of improvement.
Education
Bachelor of Commerce - undefined
St Mary's Arts and science college
puthanangadiHigher Secondary - undefined
Islamia College Higher Secondary
Secondary School Leaving Certificate - undefined
Islamia College High School
Skills
Exceptional Guest Service
Conflict Resolution
Multilingual Communication
Complaint Handling
Proficiency in MS Word/Excel/PowerPoint
VIP Guest Service
Excellent verbal and communication skills
Team Leadership
Certification
Enhance Guest Services
Timeline
Associate - Guest / Customer Service
Air India LTD
05.2022 - Current
Guest / Customer Service Executive
Go Airlines India LTD
12.2018 - 04.2022
Guest / Customer Service Executive
Jet Airways (I) LTD
01.2016 - 11.2018
Bachelor of Commerce - undefined
St Mary's Arts and science college
Higher Secondary - undefined
Islamia College Higher Secondary
Secondary School Leaving Certificate - undefined
Islamia College High School