Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
ABDUL VAHID

ABDUL VAHID

Guest Service - Airport Operations
Bengaluru

Summary

Highly dedicated and experienced Guest Service Professional with 9 years of expertise in aviation industry. Proven ability to provide exceptional customer service, resolve guest concerns efficiently, and enhance overall guest satisfaction. Strong leadership skills, multilingual abilities, and a passion for creating memorable guest experience.

Overview

10
10
years of professional experience
8
8
Certifications

Work History

Associate - Guest / Customer Service

Air India LTD
05.2022 - Current
  • Respond to guest requests, Concern and issues, Check in, Embarkation and Disembarkation of Guests.
  • Guest interaction protocols, and conflicts resolution technique, Handle and resolve guest complaints in professional, prompt, and courteous manner, Track and manage lost and found items reported by guest.
  • Coordinated with other stake holders to ensure seamless guest experiences during the operations.

Guest / Customer Service Executive

Go Airlines India LTD
12.2018 - 04.2022
  • Assisted guests with inquiries, reservations, and special requests, ensuring their need were met.
  • Provided multilingual support for international guests, improving communication and satisfaction.
  • Organized and facilitated smooth Reservation, Check-in, Boarding and arrival process.

Guest / Customer Service Executive

Jet Airways (I) LTD
01.2016 - 11.2018
  • Resolved guest complaints and issues promptly, maintaining a high rate of satisfaction.
  • Handled Reservation and check-in, boarding procedure efficiently, minimizing wait time.
  • Implementing a feedback system to capture and address guest concerns, leading high level of improvement.

Education

Bachelor of Commerce - undefined

St Mary's Arts and science college
puthanangadi

Higher Secondary - undefined

Islamia College Higher Secondary

Secondary School Leaving Certificate - undefined

Islamia College High School

Skills

Exceptional Guest Service

Certification

Enhance Guest Services

Timeline

Associate - Guest / Customer Service

Air India LTD
05.2022 - Current

Guest / Customer Service Executive

Go Airlines India LTD
12.2018 - 04.2022

Guest / Customer Service Executive

Jet Airways (I) LTD
01.2016 - 11.2018

Bachelor of Commerce - undefined

St Mary's Arts and science college

Higher Secondary - undefined

Islamia College Higher Secondary

Secondary School Leaving Certificate - undefined

Islamia College High School

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ABDUL VAHIDGuest Service - Airport Operations