Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Interests
Work Availability
Quote
Timeline
AdministrativeAssistant
Abdul Wahab

Abdul Wahab

Program Manager
Hyderabad,India

Summary

Ergonomics-focused process/shift/team lead accomplished in running knowledge checks, testing KPIs against achievable goals and meeting business demands while maintaining ambient customer satisfaction and nurturing magnificent employee experience. Excels in planning and project management. Brings forward-thinking mentality and analytical approach to solving operational concerns. Resourceful transportation specialist with distinguished knowledge of logistics. Adept at MS office tools usage for enabling ease in task execution, while holding excellent team supervision skills. Dedicated to safe and efficient service level operations with focus on exceeding company expectations.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Process Lead

Amazon Development Centre Pvt. Ltd
Hyderabad, India
01.2018 - Current
  • Handled team of 40+ associates, maintaining quality standards with high efficiency deliverance.
  • Designed and developed excel tools and operational projects for simplifying manual work of personnel to reduce time consumption per task and increase accuracy as well as quality of deliverables.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for internal & external stakeholders.
  • Mentored and guided employees to foster proper completion of assigned duties timely.
  • Interviewed new hires and facilitated training for associates through daily coaching and regular performance appraisals.
  • Performed quality assurance checks to help maintain adherence to services that met needs, expectations and requirements of customers.
  • Built strong relationships with customers through positive attitude and attentive response as escalation POC.
  • Coordinated weekly meetings for internal and external groups.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Transportation Specialist I

Amazon Development Center Pvt. Ltd.
Hyderabad, India
01.2017 - 03.2018
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record of greater than 95% availability.
  • Participated in team-building activities to enhance working relationships.
  • Offered efficient services to customers and handled challenging situations ensuring to banner customer satisfaction as priority, maintaining 100% quality standards.
  • Trained multiple badges for operational excellence and mentored with examples to avoid quality hashes while execution.
  • Revised SOPs based on acquired process knowledge and suggested least time consuming actions at front-desk level.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Maintained energy and enthusiasm in fast-paced environment.

Catalog Specialist I

Amazon Development Center Pvt. Ltd.
Hyderabad, India
07.2016 - 01.2017
  • Fully understood roles and responsibilities in shade of business ethics and maintained 100% compliance.
  • Identified issues, analyzed information and provided solutions to subjective problems as per SOP.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Increased customer satisfaction by ensuring perfect resolution of over 10K issues quarterly.
  • Led 12 projects and analyzed data to identify opportunities for improvement.
  • Developed team communications and information for meetings.

Education

MBA - Accounting And Finance

Osmania University
India
05.2014 - 06.2016

Bachelor of Science - Mechanical Engineering

JNTUH
India
05.2010 - 04.2014

Skills

    Team Supervision

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Accomplishments

  • Interviewed 50+ associates while in WFH module.
  • Onboarded & trained 3 badges on operations with the size of 20 each in the 3 weeks.
  • Achieved the title of program manager by introducing various work simplifying tools using MS excel for manual tasks.
  • Achieved SPOT awards by completing core and more tasks with accuracy and efficiency.
  • Documented and resolved scheduling issues which led to trafficking at corresponding receiving nodes and saved 2.3MM yearly.

Additional Information

Personal details

Date of Birth: 04/07/1993

Father's name: Mohammed Abdul Muqtadir

Marital status: Married

Citizenship: Indian

Software

MS Office 2010-21

Google docs

Quip

Certification

The Complete SQL Bootcamp 2021

Interests

Surfing on the internet and watching informative content

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Achievements without true effort weigh less worth, Green is quantifiable only upon inspection of dearth
Abdul Wahab

Timeline

Tableau 2020 A-Z

11-2021

The Complete SQL Bootcamp 2021

10-2021

Process Lead

Amazon Development Centre Pvt. Ltd
01.2018 - Current

Transportation Specialist I

Amazon Development Center Pvt. Ltd.
01.2017 - 03.2018

Catalog Specialist I

Amazon Development Center Pvt. Ltd.
07.2016 - 01.2017

MBA - Accounting And Finance

Osmania University
05.2014 - 06.2016

NSS Boot camp

08-2012

Bachelor of Science - Mechanical Engineering

JNTUH
05.2010 - 04.2014

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