Summary
Overview
Work History
Education
Skills
Personal Information
Date Of Birth
Nationality
Languages
Hobbies and Interests
Disclaimer
Languages
Timeline
Hi, I’m

ABDUL WAHAB

CHENNAI
ABDUL WAHAB

Summary

Assistant manager -Casting sales -S.G Iron & Grey Iron Castings Sales and Marketing, Supply chain Management, Business planning and forecasting, team handling Inspiring manager with extensive experience in manufacturing and automobile product industries and 10 years of experience in Sales, After market and CRM.

Focused on strengthening customer retention with service-oriented strategies. Exceptional history of success in developing and customer service

Overview

12
years of professional experience

Work History

SOUTHERN ALLOY FOUNDRIES PRIVATE LIMITED
Chennai

ASSISTANT SALES MANAGER
03.2019 - Current

Job overview

  • Pursuing business opportunities from existing customers and new projects
  • Timely submission of quotes for the Request for Quotation (RFQ)
  • Negotiate with the customer on the pricing, delivery and other terms & conditions
  • Follow-up with the customer to receive the purchase order
  • Proactively respond to customer complaints/rejections by coordinating with various stakeholders within SAF and communicate with the customer accordingly
  • Conducting customer satisfaction survey in every 3 months and take corrective action based on their feedback.
  • Coordinate with the various department within the company to ensure on-time delivery of the product as per the customer schedule
  • Mediate between the customer & all internal departments
  • Ensure receipt of payment from the customer as per the commercial terms agreed upon
  • Follow-up for payment with delinquent customers and ensure receipt of payment
  • Submitting monthly sales MIS reports to management
  • Releasing monthly plan for Production and Fettling process
  • To prepare Monthly / Quarterly travel plan to ensure adequate customer meetings in line with sales value targeted from them to increase the Order Intake and build stronger customer relationship
  • To maintain a strong sales funnel to achieve the sales target and present to management on monthly basis
  • Ensure supplier satisfaction and maintain good relationship with all related supplier such as Pattern manufacturer, NDT service provider, Transporter, Brass letter manufacturer etc.

ROYAL ENFIELD
CHENNAI

Customer Relationship Manager
03.2012 - 02.2019

Job overview

  • Dealer Audit (CSI & SSI)
  • Customer Complaint Management
  • Coordination with Sales & Service team
  • Complaint Analysis
  • Updating the legal case in register
  • Promotional SMS Activities
  • Developing MIS - Daily, Weekly & Monthly
  • Team Handling
  • Complaints Analysis
  • Quality monitoring of customer complaint registered by our agents & support them to minimize mistakes
  • Making PAN India Customer Complaints Analysis report to identifies focus dealers in the region & asked RMs and RSMs to review those dealers and make an action plan to improve the situation
  • Sharing the VOR(Vehicle off road) status to field team & seeking support from various departments in head office to improve resolution speed in daily basis
  • Making Himalayan BS III & BS IV report in weekly & Monthly basis
  • Updating the Engine & chassis number for each and every complaint
  • Updating Legal Notice & Consumer Forum notice in HO register
  • Updating the PAN India closed complaints in Root cause analysis sheet in daily basis & preparing the root cause report in daily basis
  • Getting top dealer Manpower details & Action plan from concerned Area service Manager in monthly basis
  • Assigning or transferring the customer complaint in DMS based on sales & service team request
  • Developing daily, weekly & monthly MIS for 3S function and analyzing the trend of customer complaint & dealer performance
  • Email Management
  • Monitor No of customer issues reporting HO, through call center, E-mail & Electronic Media for pan India
  • Bifurcate complaint through customer voice and same forwarded or escalation to Sales, Service, Parts & Network team for resolution
  • Refer unresolved customer grievances to designated departs for further investigation, till customer satisfaction
  • Sharing the open complaint status to respective Field team & Management in a daily basis to improving customer complaint resolution speed
  • Coordination with field team TSM/ ASM about customer complaint & new process implementation
  • Like DMS
  • Providing the support to regional team thru hangout about new process implementation
  • Regular follow up & coordination with the internal team to improve resolution speed
  • Updating Legal Notice & Consumer Forum in HO register
  • Dealer Audit
  • Auditing the PAN India dealers in basis of CSI & SSI parameters & submitting the daily, weekly & Monthly reports to immediate boss.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Developed strategies to improve customer service processes.
  • Resolved customer complaints in a timely manner.

Education

ALPHA COLLEGE OF ENGINEERING

MBA from HUMAN RESOURCE AND MARKETING (ANNA UNIVERSITY)
07.2011

University Overview

THE NEW COLLEGE

B.A SOCIOLOGY
05.2009

University Overview

University Overview

Windows - XP & 07 Professional

Skills

  • Ability to Work Under Pressure
  • Adaptability
  • Complaint management
  • Relationship Building and Management
  • Communication Skills
  • Business Development
  • Highly responsible and reliable
  • Leadership and Teamwork
  • Data Reporting
  • Sales Strategy Development

Personal Information

Personal Information
  • Age: 35
  • Passport Number: X9958393
  • Father's Name: M. Mohammed Shamim
  • Date of Birth: 02/20/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Muslim

Date Of Birth

Date Of Birth

02/20/88

Nationality

Nationality

Indian

Languages

Languages
  • English
  • Tamil
  • Hindi
  • Urdu

Hobbies and Interests

Hobbies and Interests

Playing and watching cricket

Disclaimer

Disclaimer

I hereby declare that all the information stated above is true to the best of my knowledge and belief.

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Timeline

ASSISTANT SALES MANAGER
SOUTHERN ALLOY FOUNDRIES PRIVATE LIMITED
03.2019 - Current
Customer Relationship Manager
ROYAL ENFIELD
03.2012 - 02.2019
ALPHA COLLEGE OF ENGINEERING
MBA from HUMAN RESOURCE AND MARKETING (ANNA UNIVERSITY)
THE NEW COLLEGE
B.A SOCIOLOGY

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ABDUL WAHAB