ABDUL WAHAB
Mumbai
Summary
Highly motivated and experienced professional seeking the position of Hotel Manager bringing over 25+ years’ experience in hospitality management. Excellent problem-solving skill and proven track record of improving operational efficiency and profitability. Committed to providing exceptional guest experiences maintaining high standard of services Restaurants, club, lounge, night club and working experience with the large diverse teams in Middle East Asia and Africa.
Overview
26
26
years of professional experience
Work History
GENERAL MANAGER (SALES AND MARKETING)
MARS EVENTZ AND ENTERPRISES
MUMBAI
05.2025 - Current
- Successfully managed the development and execution of marketing campaigns for various product in the company.
- Develop and maintain the relationship with key stakeholders and vendors to ensure smooth product launch.
- Develop control calendars to ensure timely update and effective communication of massage.
- Analyz customer feedback and insights to inform products development and marketing plan.
- Generated new business leads for the sales team, contributing to exceeding sales target and enhancing profitability.
- Train team members through regular team meeting to focus on skill enhancement and current market trend.
- Analyze sales plan and organize marketing events and promotional plans accordingly.
- Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
- Co-ordination with the Management to Plan the growth in the Business.
- Recruiting, training and motivating staff.
GENERAL MANAGER
COCO JAMBO (LUCKY SARL)
KINSHASA
11.2023 - 09.2023
- Successfully managed a team of 160+ staff ensuring adherence staff ensuring adherence to quality standard and excellent guest experience, which boosted guest satisfaction rating by 20%.
- Directing overall Soft Service operations of the Property.
- Holding the Responsibility of soft facilities management of the Property.
- Leading, coaching, developing, and mentoring the team, supervisors with the team of 250.
- Responsible for increasing the business of the restaurant and club.
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
- Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
- Set budgets and execute plans for department sales, product purchase and staff development.
- Coordinating and managing the entire operation of restaurant by scheduling shifts.
- Meeting and greeting customers and organizing table reservations.
- Recruiting, training and motivating staff.
- Maintain high standard quality hygiene, health and safety.
- Auditing the Inventory of Liquor and food on daily basis.
- Co-ordination with the Management to Plan the growth in the Business.
- Creating processes for the smooth operations for the field.
- Plan and coordinate menus.
- (RESTAURANT, LOUNGE, CLUB, SPORTS BAR & BOWLING CLUB)
HOTEL GENERAL MANAGER
Al BANGTAN RESTAURANT & LOUNGE
MUMBAI
11.2022 - 09.2022
- Managing the entire staff of the restaurant, lounge and coordinating their work.
- Directing overall Soft Service operations of the Property.
- Holding the Responsibility of soft facilities management of the Property.
- Leading, coaching, developing, and mentoring the team, supervisors with a team of 150.
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
- Generating detailed daily, monthly, quarterly, and yearly reports on business, staff, and profit.
- Manage Day-to-Day operations and assignments of the hotel.
- Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance levels of maintenance and cleanliness.
- Using a keyboard to general correspondence reports.
- Ensure a safe and secure environment for guests, employees, and hotel assets.
- Planning budgets, setting sales targets, and managing accounts.
- Auditing the Inventory of Liquor and food on daily basis.
- Co-ordination with the Management to Plan the growth in the Business.
- Plan and coordinate menus.
GENERAL MANAGER
COCO JAMBO (LUCKY SARL)
KINSHASA
04.2019 - 05.2022
- Managing the entire staff of the restaurant, lounge and coordinating their work.
- Directing overall Soft Service operations of the Property.
- Holding the Responsibility of soft facilities management of the Property.
- Leading, coaching, developing, and mentoring the team, supervisors with the team of 250.
- Responsible for increasing the business of the restaurant and club.
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
- Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
- Set budgets and execute plans for department sales, product purchase and staff development.
- Coordinating and managing the entire operation of restaurant by scheduling shifts.
- Meeting and greeting customers and organizing table reservations.
- Recruiting, training and motivating staff.
- Maintain high standard quality hygiene, health and safety.
- Auditing the Inventory of Liquor and food on daily basis.
- Co-ordination with the Management to Plan the growth in the Business.
- Creating processes for the smooth operations for the field.
- Plan and coordinate menus.
- (RESTAURANT, LOUNGE, CLUB, SPORTS BAR & BOWLING CLUB)
GENERAL MANAGER
YOYO-THE NIGHT CLUB
MUMBAI
09.2015 - 02.2019
- Managing the entire staff of the restaurant, lounge and coordinating their work.
- Responsible for increasing the business of the restaurant and club.
- Directing overall Soft Service operations of the Property.
- Holding the Responsibility of soft facilities management of the Royal Palace.
- Leading, coaching, developing, and mentoring the team, supervisors with the team of 110.
- Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
- Generating detailed daily, monthly, quarterly and yearly report on business, staff and profit.
- Set budgets and execute plans for department sales, product purchase and staff development.
- Coordinating and managing the entire operation of restaurant by scheduling shifts.
- Provide customer support by resolving their complaints about service or food quality.
- Meeting and greeting customers and organize table reservations.
- Recruiting, training and motivating staff.
- Maintain high standard quality hygiene, health and safety.
- Auditing the Inventory of Liquor and food on daily basics.
- Co-ordination with the Management to Plan the growth in the Business.
- Creating process for the smooth operations for the field.
BEVERAGE MANAGER
AMBROSIA BISTRO & BAR
DAR-ES-SALAAM
05.2013 - 07.2015
- Directing overall Soft Service operations of the Property.
- Holding the Responsibility of soft facilities management of the Royal Palace.
- Leading, coaching, developing, and mentoring the team, supervisors with the team of 180.
- Responsible for increasing the business of the restaurant and club.
- Maintenance of the Stocks and quality of Products based on day-to-day requirements.
- Entertaining the guests by creating the Atmosphere.
- Upgrading the Team with the latest technics of the Bar counter Stunts.
- Auditing the Inventory of Liquor on daily basics.
- Responsible for training, motivating and team Development.
- Handling Customers concerns & providing prompt service to the customers.
- Breaking up Sales Targets for the Executive and helping them to achieve the same.
- Responsible for achievement of Targets set by the Management.
- Analysis of sales Trends& Promotions Periodically.
- Maintaining good Rapport with the distributors.
- Co-ordination with the Management to Plan the growth in the Business.
- Creating processes for the smooth operations for the field.
BEVERAGE MANAGER
SHATRNJ NAPOLI POLPO CAFÉ & BAR
BANDRA
05.2012 - 05.2013
- In-charge the entire beverage department & bar.
- Signature bar with sport facility, service cocktail and dining, all kinds of beverages.
- Responsible for F&B strategy to increase F&B revenue.
- Marketing and monthly promotion planning.
- Coaching and guiding team members to improve guest satisfaction and increase profit.
- Cost control responsibilities on department revenue to achieve monthly budget.
- DATWANI HOSPITALITY PVT LTD.
BRANCH MANAGER
RUDE LOUNGE
MUMBAI
12.2011 - 05.2012
- In-charge the entire beverage department & bar.
- Signature bar with sport facility, service cocktail and dining, all kinds of beverages.
- Responsible for F&B strategy to increase F&B revenue.
- Marketing and monthly promotion planning.
- Coaching and guiding team members to improve guest satisfaction and increase profit.
- Cost control responsibilities on department revenue to achieve monthly budget.
- 3-Fork Hospitality Pvt Ltd.
SUPERVISOR
ESCOBAR
MUMBAI
03.2011 - 10.2011
- Maintaining all the Bar counters with High Standards of the company.
- Maintenance of the Stocks and quality of Products based on day-to-day requirements.
- Entertaining the Guests by creating the Atmosphere.
- Auditing the Inventory of Liquor on daily basics.
- Responsible for training, motivating and team Development.
- Handling Customers concerns & providing prompt service to the customers.
- Breaking up Sales Targets for the Executive and helping them to achieve the same.
- Responsible for achievement of Targets set by the Management.
- Analysis of sales Trends& Promotions Periodically.
- Co-ordination with the Management to Plan the growth in the Business.
- Creating process for the smooth operations for the field.
SUPERVISOR
WARBLER RAMEE BAISAN
BAHRAIN
02.2009 - 01.2011
- Maintaining all the Bar counters with High Standards of the company.
- Maintenance of the Stocks and quality of Products based on day-to-day requirements.
- Entertaining the customers by creating the Atmosphere.
- Auditing the Inventory of Liquor on daily basics.
- Responsible for training, motivating and team Development.
- Handling Customers concerns & providing prompt service to the customers.
- Breaking up Sales Targets for the Executive and helping them to achieve the same.
- Responsible for achievement of Targets set by the Management.
- Maintaining good Rapport with the distributors.
- Co-ordinating with the Management to Plan the growth in the Business.
- Creating process for the smooth operations for the field.
FLOOR EXECUTIVE
WILD ORCHID
MUMBAI
09.1999 - 12.2001
- Maintaining High Standards of the company.
- Handling Customers concerns & providing best service to the customers.
- Taking perfect orders from the customers.
- Making good Cocktails and at the same time handling the Bar counter.
- Handling rush hours during the weekends.
Education
Diploma - Hotel Management, International Airlines, Computers and Tourism
TRADE WINGS INSTITUTE OF MANAGEMENT
MUMBAISkills
- Audit Inventory
- Supplier Relationship Management
- Cost Analysis & Reporting
- Excellent Communication
- Decision Making
- MS Office
References
- Mr. Moise Samnani, MD, +243811501111, +2438172222
- Mr. Kingshuk Goon, MD, +619819661820
- Mr. Satpal Ram, MD, +447958142827
- Mr. Atul Kumar, GM, +9321579930
Languages
- English
- Hindi
- Lingala
Personal Information
- Passport Number: V8386107
- Date of Birth: 08/05/76
- Gender: Male
- Nationality: Indian
- Driving License: Yes
- Marital Status: Married
Timeline
GENERAL MANAGER (SALES AND MARKETING)
MARS EVENTZ AND ENTERPRISES
05.2025 - Current
GENERAL MANAGER
COCO JAMBO (LUCKY SARL)
11.2023 - 09.2023
HOTEL GENERAL MANAGER
Al BANGTAN RESTAURANT & LOUNGE
11.2022 - 09.2022
GENERAL MANAGER
COCO JAMBO (LUCKY SARL)
04.2019 - 05.2022
GENERAL MANAGER
YOYO-THE NIGHT CLUB
09.2015 - 02.2019
BEVERAGE MANAGER
AMBROSIA BISTRO & BAR
05.2013 - 07.2015
BEVERAGE MANAGER
SHATRNJ NAPOLI POLPO CAFÉ & BAR
05.2012 - 05.2013
BRANCH MANAGER
RUDE LOUNGE
12.2011 - 05.2012
SUPERVISOR
ESCOBAR
03.2011 - 10.2011
SUPERVISOR
WARBLER RAMEE BAISAN
02.2009 - 01.2011
FLOOR EXECUTIVE
WILD ORCHID
09.1999 - 12.2001
Diploma - Hotel Management, International Airlines, Computers and Tourism
TRADE WINGS INSTITUTE OF MANAGEMENT