Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
References
Languages
Generic
ABDUL WAHAB

ABDUL WAHAB

HOSPITALITY MANAGER | GUEST RELATION | REVENUE GENERATION | TEAM LEADERSHIP
MAHARASHTRA

Summary

Highly motivated and experienced professional seeking the position of Hotel Manager bringing over "25+ years"experience in hospitality management. Excellent problem-solving skill and proven track record of improving operational efficiency and profitability. Committed to providing exceptional guest experiences maintaining high standard of services Restaurants, club, lounge, night club and working experience with the large diverse teams in Middle East Asia and Africa.

Overview

26
26
years of professional experience
1
1
Certification

Work History

GENERAL MANAGER (SALES AND MARKETING)

MARS EVENTZ AND ENTERPRISES
05.2025 - Current
  • Successfully managed the development and execution of marketing campaigns for various product in the company.
  • Develop and maintain the relationship with key stakeholders and vendors to ensure smooth product launch.
  • Develop control calendars to ensure timely update and effective communication of massage.
  • Analyz customer feedback and insights to inform products development and marketing plan.
  • Generated new business leads for the sales team, contributing to exceeding sales target and enhancing profitability.
  • Train team members through regular team meeting to focus on skill enhancement and current market trend.
  • Analyze sales plan and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Recruiting, training and motivating staff.

GENERAL MANAGER

COCO JAMBO - RESTAURANT, LOUNGE, CLUB,SPORTS BAR
12.2023 - 01.2025
  • Successfully managed a team of 160+ staff ensuring adherence staff ensuring adherence to quality standard and excellent guest experience, which boosted guest satisfaction rating by 20%.
  • Directing overall Soft Service operations of the Property.
  • Holding the Responsibility of soft facilities management of the Property.
  • Leading, coaching, developing, and mentoring the team, supervisors with the team of 250.
  • Responsible for increasing the business of the restaurant and club.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
  • Set budgets and execute plans for department sales, product purchase and staff development.
  • Coordinating and managing the entire operation of restaurant by scheduling shifts.
  • Meeting and greeting customers and organizing table reservations.
  • Recruiting, training and motivating staff.
  • Maintain high standard quality hygiene, health and safety.
  • Auditing the Inventory of Liquor and food on daily basis.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Creating processes for the smooth operations for the field.
  • Plan and coordinate menus.
  • Ensure a safe and secure environment for guest employees and hotel assets.
  • Making sure that the hotel meets health, safety & security regulations and licensing laws.
  • Established performance goals for employees and provide regular feedback.

HOTEL GENERAL MANAGER

BANGTAN RESTAURANT & LOUNGE
11.2022 - 09.2023
  • Managing the entire staff of the restaurant, lounge and coordinating their work.
  • Directing overall Soft Service operations of the Property.
  • Holding the Responsibility of soft facilities management of the Property.
  • Leading, coaching, developing, and mentoring the team, supervisors with a team of 35+.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly, and yearly reports on business, staff, and profit.
  • Manage Day-to-Day operations and assignments of the hotel.
  • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance levels of maintenance and cleanliness.
  • Using a keyboard to general correspondence reports.
  • Ensure a safe and secure environment for guests, employees, and hotel assets.
  • Planning budgets, setting sales targets, and managing accounts.
  • Auditing the Inventory of Liquor and food on daily basis.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Plan and coordinate menus.
  • Sets and maintain high level of guest service and responds to social media sites.

GENERAL MANAGER

COCO JAMBO - RESTAURANT,LOUNGE,CLUB,SPORTS BAR
04.2019 - 05.2022
  • Successfully managed a team of 150+ staff ensuring adherence to quality standard and excellent guest experience which boosted guest satisfaction.
  • Holding the Responsibility of soft facilities management of the Property.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Directing overall Soft Service operations of the Property.
  • Leading, coaching, developing, and mentoring the team, supervisors with the team of 250.
  • Responsible for increasing the business of the restaurant and club.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly, and yearly reports on business, staff and profits.
  • Set budgets and execute plans for department sales, product purchase and staff development.
  • Coordinating and managing the entire operation of restaurant by scheduling shifts.
  • Meeting and greeting customers and organizing table reservations.
  • Recruiting, training and motivating staff.
  • Maintain high standard quality hygiene, health and safety.
  • Auditing the Inventory of Liquor and food on daily basis.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Creating processes for the smooth operations for the field.
  • Plan and coordinate menus.

GENERAL MANAGER

YOYO-THE NIGHT CLUB
09.2015 - 02.2019
  • Managing the entire staff of the restaurant, lounge and coordinating their work.
  • Responsible for increasing the business of the restaurant and club.
  • Directing overall Soft Service operations of the Property.
  • Holding the Responsibility of soft facilities management of the Royal Palace.
  • Leading, coaching, developing, and mentoring the team, supervisors with the team of 110.
  • Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly.
  • Generating detailed daily, monthly, quarterly and yearly report on business, staff and profit.
  • Set budgets and execute plans for department sales, product purchase and staff development.
  • Coordinating and managing the entire operation of restaurant by scheduling shifts.
  • Provide customer support by resolving their complaints about service or food quality.
  • Meeting and greeting customers and organize table reservations.
  • Recruiting, training and motivating staff.
  • Maintain high standard quality hygiene, health and safety.
  • Auditing the Inventory of Liquor and food on daily basics.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Creating process for the smooth operations for the field.

BEVERAGE MANAGER

HOTEL AMBROSIA BISTRO & BAR
05.2013 - 07.2015
  • Maintaining all the Bar counters with High Standards of the company.
  • Responsible for increasing the business of the restaurant and club.
  • Directing overall Soft Service operations of the Property.
  • Holding the Responsibility of soft facilities management of the Royal Palace.
  • Leading, coaching, developing, and mentoring the team, supervisors with the team of 50+.
  • Maintenance of the Stocks and quality of Products based on day-to-day requirements.
  • Entertaining the guests by creating the Atmosphere.
  • Upgrading the Team with the latest technics of the Bar counter Stunts.
  • Auditing the Inventory of Liquor on daily basics.
  • Responsible for training, motivating and team Development.
  • Handling Customers concerns & providing prompt service to the customers.
  • Breaking up Sales Targets for the Executive and helping them to achieve the same.
  • Responsible for achievement of Targets set by the Management.
  • Analysis of sales Trends& Promotions Periodically.
  • Maintaining good Rapport with the distributors.
  • Co-ordination with the Management to Plan the growth in the Business.
  • Creating processes for the smooth operations for the field.

BEVERAGE MANAGER

SHATRNJ NAPOLI- POLPO CAFÉ & BAR (Datwani Hospitality Pvt Ltd)
05.2012 - 05.2013

KEY RESPONSIBILITIES

  • In-charge the entire beverage department & bar.
  • Signature bar with sport facility, service cocktail and dining, all kinds of beverages.
  • Responsible for F&B strategy to increase F&B revenue.
  • Marketing and monthly promotion planning.
  • Coaching and guiding team members to improve guest satisfaction and increase profit.
  • Cost control responsibilities on department revenue to achieve monthly budget.


BEVERAGE MANAGER

RUDE LOUNGE (3-FORK HOSPITALITY PVT LTD.)
10.2011 - 05.2012

KEY RESPONSIBILITIES

  • In-charge the entire beverage department & bar.
  • Signature bar with sport facility, service cocktail and dining, all kinds of beverages.
  • Responsible for F&B strategy to increase F&B revenue.
  • Marketing and monthly promotion planning.
  • Coaching and guiding team members to improve guest satisfaction and increase profit.
  • Cost control responsibilities on department revenue to achieve monthly budget.

BAR SUPERVISOR

ESCOBAR (UMBERALLA HOSPITALITY PVT LTD)
03.2011 - 10.2011

KEY RESPONSIBILITIES

  • Managing the main bar and lounge with a rooftop lounge capacity of over 300+.
  • Controls and regulates coast associated with outlets.
  • Serve Cocktails and wine bar, All kind of beverages and Ala carte.
  • Coaching and guiding team members to improve guest satisfaction and increase profit.
  • Cost control and revenue to achieve monthly budget.


BEVERAGE MANAGER

WARBLER - HOTEL RAMEE BAISAN INTERNATIONAL
02.2009 - 01.2011

KEY RESPONSIBILITIES

  • Maintaining all the Bar counters with High Standards of the company.
  • Maintenance of the Stocks and quality of Products based on day-to-day requirements.
  • Entertaining the customers by creating the Atmosphere.
  • Auditing the Inventory of Liquor on daily basics.
  • Responsible for training, motivating and team Development.
  • Handling Customers concerns & providing prompt service to the customers.
  • Breaking up Sales Targets for the Executive and helping them to achieve the same.
  • Responsible for achievement of Targets set by the Management.
  • Maintaining good Rapport with the distributors.
  • Co-ordinating with the Management to Plan the growth in the Business.
  • Creating process for the smooth operations for the field.

SENIOR BARTENDER

ROCK BOTTOM - RAMEE GUESTLINE HOTEL
04.2008 - 02.2009

KEY RESPONSIBILITIES

  • Maintaining all the Bar counters with High Standards of the company.
  • Responsible for increasing the business of the restaurant and clubs.
  • Maintenance of the stocks and quality of products based on day-to-day requirements.
  • Preparing cocktails, pramafisiya flaring.
  • Entertaining the guests by creating the atmosphere.
  • Specialized in preparing any sort of cocktail and beverage, like fire shots, etc.
  • Creating a bar process for the smooth operations of the field.
  • Handling customers' concerns and providing the best service to the customers.
  • Auditing the inventory of liquor on a daily basis.
  • Breaking up sales targets for the executives and helping them to achieve the same.

SENIOR BARTENDER

CLUB - J49 JUHU RESIDANCY HOTEL
09.2001 - 12.2007

KEY RESPONSIBILITIES

  • Maintaining all the Bar counters with High Standards of the company.
  • Maintenance of the stocks and quality of products based on day-to-day requirements.
  • Preparing cocktails, pramafisiya flaring.
  • Entertaining the guests by creating the atmosphere.
  • Specialized in preparing any sort of cocktail and beverage, like fire shots, etc.
  • Creating a bar process for the smooth operations of the field.
  • Handling customers' concerns and providing the best service to the customers.
  • Auditing the inventory of liquor on a daily basis.
  • Breaking up sales targets for the executives and helping them to achieve the same.

STEWARD CUM TRAINEE BARTENDER

WATERING HOLE SPORTS CLUB
03.2001 - 09.2001

KEY RESPONSIBILITIES

  • Maintaining High Standards of the company.
  • Handling Customers concerns & providing best service to the customers.
  • Taking perfect orders from the customers.
  • Making good Cocktails and at the same time handling the Bar counter.
  • Handling rush hours during the weekends.

STEWARD

KUTIER RESTAURANT- FINE DINE RESTAURANT
10.2000 - 03.2001

KEY RESPONSIBILITIES

  • Maintaining High Standards of the company.
  • Handling Customers concerns & providing best service to the customers.
  • Taking perfect orders from the customers.
  • Making good Cocktails and at the same time handling the Bar counter.
  • Handling rush hours during the weekends.

STEWARD CUM TRAINEE BARMAN

WILD ORCHID - HOTEL ROYAL GARDEN
09.1999 - 10.2000

KEY RESPONSIBILITIES

  • Maintaining High Standards of the company.
  • Handling Customers concerns & providing best service to the customers.
  • Taking perfect orders from the customers.
  • Delivering the right product to the customers.
  • Making good Cocktails and at the same time handling the Bar counter.
  • Handling rush hours during the weekends.

Education

Diploma - Hotel Management, International Airlines, Computers

TIM - TRADE WINGS INSTITUTE OF MANAGEMENT
MUMBAI
04.2001 - 01.1998

Skills

● Operations management

Software

MS OFFICE MS EXCEL MS WORD POS SYSTEM

Certification

Diploma Hotel management

Interests

Cooking Listening Learning

Timeline

GENERAL MANAGER (SALES AND MARKETING)

MARS EVENTZ AND ENTERPRISES
05.2025 - Current

GENERAL MANAGER

COCO JAMBO - RESTAURANT, LOUNGE, CLUB,SPORTS BAR
12.2023 - 01.2025

HOTEL GENERAL MANAGER

BANGTAN RESTAURANT & LOUNGE
11.2022 - 09.2023

GENERAL MANAGER

COCO JAMBO - RESTAURANT,LOUNGE,CLUB,SPORTS BAR
04.2019 - 05.2022

GENERAL MANAGER

YOYO-THE NIGHT CLUB
09.2015 - 02.2019

BEVERAGE MANAGER

HOTEL AMBROSIA BISTRO & BAR
05.2013 - 07.2015

BEVERAGE MANAGER

SHATRNJ NAPOLI- POLPO CAFÉ & BAR (Datwani Hospitality Pvt Ltd)
05.2012 - 05.2013

BEVERAGE MANAGER

RUDE LOUNGE (3-FORK HOSPITALITY PVT LTD.)
10.2011 - 05.2012

BAR SUPERVISOR

ESCOBAR (UMBERALLA HOSPITALITY PVT LTD)
03.2011 - 10.2011

BEVERAGE MANAGER

WARBLER - HOTEL RAMEE BAISAN INTERNATIONAL
02.2009 - 01.2011

SENIOR BARTENDER

ROCK BOTTOM - RAMEE GUESTLINE HOTEL
04.2008 - 02.2009

SENIOR BARTENDER

CLUB - J49 JUHU RESIDANCY HOTEL
09.2001 - 12.2007

Diploma - Hotel Management, International Airlines, Computers

TIM - TRADE WINGS INSTITUTE OF MANAGEMENT
04.2001 - 01.1998

STEWARD CUM TRAINEE BARTENDER

WATERING HOLE SPORTS CLUB
03.2001 - 09.2001

STEWARD

KUTIER RESTAURANT- FINE DINE RESTAURANT
10.2000 - 03.2001

STEWARD CUM TRAINEE BARMAN

WILD ORCHID - HOTEL ROYAL GARDEN
09.1999 - 10.2000

References

MARS EVENTZ AND ENTERPRISES - MUMBAI 

● Mr.Satpal Ram, MD, +4479581 42827

COCO JAMBO - LUCKY SARL DRC-CONGO

● Mr. Moise Samnani, MD, +243 811501111 / +243 817872222

BANGTAN LOUNGE & RESTAURANT- MUMBAI 

● Mr. Kingshuk Goon, MD, +91 98196 61820

YOYO-THE NIGHT CLUB - MUMBAI 

● Mr. Satpal Ram, MD, +4479581 42827

WARBLER-RAMEE BAISAN INTERNATIONAL - MANAMA-BAHRAIN

● Mr.Vittal Shetty, Operation Manager, +9733 7351410 / +91 9769450471

ESCOBAR - BANDRA

● Mr.Bhupi , Operation Manager, +91 98215 84960

HOTEL AMBROSIA - DAR ES SALAAM - TANZANIA 

● Mr. Atul Kumar, GM, +91 9321579930

SHATRANJ NEPOLI - MUMBAI 

● Mr.Cliffton G, GM, +91 98200 02108

RUDE LOUNGE - MUMBAI 

● Mr.Cliffton G , GM, +91 98200 02108

CLUB J49 - MUMBAI

● Mr.Nagesh Shetty, GM, +91 99012 31662

Languages

English

● Hindi

● Urdu

● Marathi

● Lingala


ABDUL WAHABHOSPITALITY MANAGER | GUEST RELATION | REVENUE GENERATION | TEAM LEADERSHIP