Abdul Wahid Malbarwala
Mumbai
Summary
A dynamic professional with nearly 14 years of rich experience,spearheading business operation with key focus on top line profitability. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organizational abilities; possess a flexible & detail-oriented attitude
Overview
13
13
years of professional experience
Work History
Store General Manager
Galeries Lafayette - Aditya Birla
Mumbai
07.2025 - Current
- Led a team of 50 associates + 2 Team Leaders to manage end-to-end operations for 145 luxury brands across multiple categories
- Spearheaded brand coordination with 145 partners on Visual Merchandising, brand guidelines, training, and merchandise planning to ensure 100% compliance and premium client experience
- Directed pre-opening strategy for new boutique launch: designed & delivered brand immersion training for 50 team members, equipping each associate with 5+ unique selling points across 145 brands to drive conversion and story telling.
- Oversaw daily operations, ensuring high-quality customer service and adherence to company standards.
- Oversaw extensive inventory management and streamlined stockroom organization.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coordinated visual merchandising to create engaging displays that attracted customer interest.
- Identified process improvements to streamline operations and support overall organizational efficiency.
- Conducted regular audits of store operations to ensure compliance with company standards.
- Provided training and guidance to new employees regarding store policies and procedures.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized promotional events, including product launches and special discounts, increasing customer engagement and driving sales.
- Presented operational and Busines updates and progress reports to senior leadership and stake holders providing data-driven insights on boutique performance, brand compliance, and team KPIs to influence strategic decisions
Boutique Manager
Cartier
Mumbai
02.2023 - 06.2025
- Leading and developing the team with a clear understanding of the boutique goals to deliver a customer experience that is in line with the brands standard of excellence.
- Collaborating with the Retail Leadership to define yearly strategic objectives and action plans.
- Management of store operations, driving monthly and quarterly business analysis and action plans to achieve sales targets.
- Meeting and/or exceeding the KPIs set by the management for the boutique.
- Reviewing competition trends, creating a strong network within the Mumbai luxury environment.
- Guardian of the relationship with the boutique VIPs to build stronger relationships in terms of networking and client treatment initiatives.
- Ensuring that each customer receives outstanding service while maintaining outstanding standards, solid product knowledge and all other components of customer service.
- Managing the CRM processes with an updated list of clienteles & being the guardian of the client allocation among sales associates.
- Closely monitoring After sales service cases.
Boutique Manager
Le Mill
Mumbai
05.2022 - 12.2022
- Applying knowledge of business and the marketplace to advance the organizational goals.
- Meeting the expectations and requirements of internal and external customers.
- Securing and deploying resources effectively and efficiently.
- Developing people to meet both their career goals and organizational goals.
- Consistently achieving results even in difficult situations.
- Collaborate with team to close high-valued items in sales.
- Handling conflict situations effectively.
- Making good and timely decisions that keep the team and organization moving forward.
- Creating an environment where people are motivated to try and perform to their best of capabilities.
Team Manager
Louis Vuitton
Mumbai
04.2018 - 02.2022
- Ensuring promotions are run accurately and to company's standards and make sure that the staff are all working towards the target for the day.
- Deal with complaints from customers to maintain the store's reputation.
- Keep abreast of market trends to determine the need for improvements in the store.
- Analyze sales and revenue reports and make forecasts.
- Ensure the store fulfills all legal health and safety guidelines.
- Setting SOPs in store as well as responsible for managing the assets of the store.
- Planning and strategizing to achieve the monthly targets along with smooth and effective functioning of the store.
Sales Associate
Mont Blanc, Rivoli Group
Dubai
03.2017 - 03.2018
- Achieving In Store Sales Targets.
- Monitored UPT and ATV metrics to drive individual and boutique sales performance.
- Advising and Recommending customers on product ranges best suited to their needs.
- Focusing on Up Selling / Cross Selling.
- Emphasized up-selling and cross-selling techniques to increase sales.
- Delivered positive moments of truth for clients from initial greeting through post-sale service.
- Coordinated new product launches, promotions, and visual merchandising to elevate customer experience.
- Created payment schedules to facilitate client transactions.
- Managed personalized shopping experiences for high-net-worth clients.
- Engaged walk-in clients to foster relationships and generate leads.
- Facilitated positive client interactions from initial greeting through post-sale service.
Sales Associate
Farah Khan Jewellery
Mumbai
03.2013 - 12.2016
- Achieved individual and store sales targets through strategic customer engagement.
- Maintained UPT and ATV metrics to enhance sales performance at both individual and boutique levels.
- Implemented up-selling and cross-selling techniques to increase average transaction value during customer interactions.
- Advising and Recommending customers on product ranges best suited to their needs.
- Understanding and providing assistance in satisfying customer needs and queries about product, prices and services.
- Maintained customer relationships to foster long-term brand loyalty.
- Managed new product launches, promotions, and visual merchandising to enhance customer engagement.
- Monitored and analyzed units per transaction (UPT) and average transaction value (ATV) to drive sales strategies.
- Compiled weekly and monthly sales reports for management review.
- Managed loyalty program initiatives to enhance customer retention.
- Managed home shopping services for high net worth individuals.
- Delivered positive moments of truth for clients from initial greeting through post-sale service.
Education
Masters in Business Administration (MBA) -
Singhad Institute of Business Management
MumbaiBachelor of Management Studies (BMS) -
Rizvi College
MumbaiHSC -
Rizvi College
MumbaiSSC -
St Michaels High School
MumbaiSkills
- Customer relationship management
- Customer Engagement
- Sales target achievement
- Retail Promotions
- Inventory management
- Operational compliance
- Staff management
- Team leadership
- Conflict Management
- Goal-Oriented
- Inventory Management
Accomplishments
- Won gold medal for musical drama at Lala's - Chakravyuh 2011
- Won silver medal for marketing debate at Lala's - Chakravyuh 2011
- Lead as the head of hospitality for Episteme 19/11/2011 at S.I.B.M.
Hobbies and Interests
- Exercising and Outdoor activities
- Interacting with people
- Helping/Guiding family & friends whenever required
- Following Football - Barcelona matches
- Volunteer Work
- Music
- Travelling
Languages
- English
- Hindi
- Marathi
- English
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Marathi
Elementary
A2
Timeline
Store General Manager
Galeries Lafayette - Aditya Birla
07.2025 - Current
Boutique Manager
Cartier
02.2023 - 06.2025
Boutique Manager
Le Mill
05.2022 - 12.2022
Team Manager
Louis Vuitton
04.2018 - 02.2022
Sales Associate
Mont Blanc, Rivoli Group
03.2017 - 03.2018
Sales Associate
Farah Khan Jewellery
03.2013 - 12.2016
Masters in Business Administration (MBA) -
Singhad Institute of Business Management
Bachelor of Management Studies (BMS) -
Rizvi College
HSC -
Rizvi College
SSC -
St Michaels High School