AbdulAhad Bubere
Neral
Summary
Detail-oriented and dependable professional with a Bachelor of Commerce and a strong background in booking management and customer service. Demonstrated ability to handle tasks with accuracy and efficiency, leading to recognition as a Monthly and Annual Superstar. Proven track record in managing customer escalations, stakeholder queries, and process handovers with zero escalations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Coordinator
Hapag Lloyd
05.2021 - Current
Professional Experience
Hapag Lloyd (May 2021 - Present) Fresher (India Bookings)
- Managed India bookings for 3 to 4 months with accuracy and within TAT.
RNE France Booking
- Managed bookings with precision and within TAT.
- Earned significant awards, such as Monthly Superstar and Annual Superstar.
- Handled customer escalations and stakeholder queries efficiently.
- Contributed to the process handover to Izmir by addressing doubts and auditing bookings.
CCS Process
- Created contacts and managed the CMR ratio.
- Handled QQ Spot booking and informed areas about booking cancellations to ensure correct invoicing.
- Maintained a zero-escalation record throughout the year.
Education
Bachelor of Commerce -
SST College of Arts and Commerce
01.2020
12th Grade -
Neral Vidya Mandir of Arts, Commerce, Science
01.2017
10th Grade -
Anglo Urdu High School
Neral01.2015
Skills
- Accuracy and Efficiency
- Process Management
- Technical Skills
- MS-Office
- Advanced Excel
- Tally
- DTP software
Additional Qualifications
- IT Diploma, 2015
- Windows, MS-Office 2013, Advanced Excel, Tally Financial Accounting (ERP 9.0), Internet, DTP (PageMaker, CorelDraw, Photoshop), Flash, Typing Skills
Languages
Urdu
First Language
English
Elementary (A2)
A2
Marathi
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- I have received 2 Monthly Superstar Awards
- I have received 1 Annual Superstar Award
Timeline
Coordinator
Hapag Lloyd
05.2021 - Current
Bachelor of Commerce -
SST College of Arts and Commerce
12th Grade -
Neral Vidya Mandir of Arts, Commerce, Science
10th Grade -
Anglo Urdu High School
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