Abdul Aziz Nabeel
Hyderabad
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Business Development Manager
My Perfect Fit
Hyderabad, India
01.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
IT Support Engineer
Seneca Global
Hyderabad, India
11.2022 - 09.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Submitted service tickets for equipment maintenance requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
Project Manager
Home Experts
Hyderabad, India
11.2021 - 09.2022
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Used vendor expertise to deliver educational content to sales team.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Communicated product information, installation methods and product upgrade options.
- Worked with customers to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
Retail Sales Manager
Allied Ventures
Orem, Salt Lake City, USA
02.2016 - 03.2021
- Trained sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Analyzed data and profit and loss statements to compose store budget.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained ethical and positive working environment.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Researched competitors' activities and products to uncover new trends
Customer Service Representative
YOUR'IT Solutions
Hyderabad, India
11.2012 - 12.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Increased customer satisfaction by resolving issues.
Education
Master of Science - Computer Science
University of The Cumberlands
05.2018
Skills
- Technical issues analysis
- Microsoft Outlook
- Customer service expert
- Technical Support
- Business Development and Planning
- Goals and Performance
- Staff Management
- Sales operation
- Team leadership
- Business development and planning
Timeline
Business Development Manager
My Perfect Fit
01.2024 - Current
IT Support Engineer
Seneca Global
11.2022 - 09.2023
Project Manager
Home Experts
11.2021 - 09.2022
Retail Sales Manager
Allied Ventures
02.2016 - 03.2021
Customer Service Representative
YOUR'IT Solutions
11.2012 - 12.2014
Master of Science - Computer Science
University of The Cumberlands