ABDULBAASIT CHOUGLE
Doha
Summary
Passenger reservations check-in, boarding, and security process. Provides pricing and delivery information, processes orders, and prepares cash reports. Resolves customer requests, questions, and complaints with resourceful analysis. Offers advice to customers, maintains inventories, arranges displays, orders items, handles complaints, and reports to store managers. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
5
5
years of professional experience
Work History
Sales Executive
Equator Freight & Logistics Pvt. Ltd
Mumbai
01.2024 - 05.2024
- Meeting with clients virtually or during sales visits, demonstrating and presenting products, establishing new business, maintaining accurate records, attending trade exhibitions, conferences and meetings, reviewing sales performance, negotiating contracts and packages
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Implemented processes for cross-selling products or services based on customer needs.
Customer Service
Qatar Airways (MEKDAM Technical)
Doha
05.2022 - 01.2023
- Verified passenger identities and issued boarding passes as a CSA Agent of Premium Operations at both check-in counter and VIP terminal.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Performed daily opening and closing procedures in accordance with company standards.
- Maintained cleanliness of assigned work area at all times including counters, floors, walls, windows.
- Trained new staff members on proper customer service techniques and policies.
- Provided guidance to passengers regarding available services within the airport terminal complex.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Managed communication between airline personnel and customers in a professional manner.
- Operated various computer programs related to customer service operations.
- Assisted disabled passengers with special needs throughout their travels.
- Provided clients with assistance in preparing required travel documents and forms.
- Printed itineraries and tickets for average of [Number] passengers each day.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
Retail Sales Associates & Cashier
Zara
Mumbai
01.2019 - 03.2022
- Greeted customers, maintained organized store environment, and assisted with product selection.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Science -
CV Raman University
Mumbai01.2019
Skills
- ALTEA Software
- Sales Software Expertise
- Effective Communication
- Strong Time Management
- Sales expertise
- Problem Solving
- Product Knowledge
- Leadership Skills
- Software Skills - POS System, Microsoft Applications
- Accountability
- Team Work
- Customer Service
Personal Information
- Passport Number: X4537649
- Date of Birth: 12/04/98
- Nationality: Indian
- Marital Status: Married
Qidno
29835618699
Languages
- English
- Hindi
- Marathi
Disclaimer
I, hereby declare that the information provided by me above is correct and complete to the best of my knowledge.
Timeline
Sales Executive
Equator Freight & Logistics Pvt. Ltd
01.2024 - 05.2024
Customer Service
Qatar Airways (MEKDAM Technical)
05.2022 - 01.2023
Retail Sales Associates & Cashier
Zara
01.2019 - 03.2022
Bachelor of Science -
CV Raman University
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