Abdul Bacith A
Senior Software Engineer
Chennai
Summary
Accomplished Senior Software Engineer with a proven track record at Prodapt Solutions Pvt. Ltd., excelling in automating BI processes using Tableau and SQL/PLSQL, significantly enhancing issue resolution efficiency. Demonstrated expertise in AWS Cloud Services and a knack for leading cross-functional teams to drive operational excellence and client satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Software Engineer
Prodapt Solutions Pvt. Ltd.
11.2021 - Current
- Provided Level 2 support for BI processes in a production environment, ensuring timely resolution of incidents within SLA guidelines.
- Analyzed and troubleshot production issues, identifying root causes and implementing effective solutions.
- Initiated and managed severity bridge calls for critical incidents, collaborated with customers, and ensured swift issue resolution.
- Conducted knowledge transfer (KT) sessions for team members, enhancing their understanding of processes and technical concepts.
- Analyzed recurring issues, prepared Root Cause Analysis (RCA) reports, and implemented permanent solutions to mitigate repeat incidents.
- Automated processes using Tableau Analytics and SQL/PLSQL scripts, significantly reducing manual effort and improving issue identification efficiency.
- Managed ETL (Extract, Transform, Load) processes, resolving data discrepancies in KPI reports and addressing table-level issues.
- Proficient in handling business requirements on AWS cloud, including managing S3 buckets, EC2 instances, and implementing AWS Lambda functions for BI transformation processes.
Senior Associate - Business Support Group
Azentio Software Pvt Ltd.
02.2017 - 11.2021
- Managed and optimized software renewal processes to ensure timely renewals and client satisfaction.
- Oversaw daily operations activities, ensuring compliance with organizational standards and operational efficiency.
- Coordinated with cross-functional teams to address client requirements and resolve operational challenges.
- Implemented process improvements that enhanced workflow efficiency and reduced delays in renewals.
- Maintained accurate documentation and reporting of renewal statuses and operational metrics.
Education
Bachelor of Science - Computer Science
Quide Milleth College For Men
Chennai, India 04.2001 -
Skills
SQL PLSQL
Timeline
Senior Software Engineer
Prodapt Solutions Pvt. Ltd.
11.2021 - Current
Senior Associate - Business Support Group
Azentio Software Pvt Ltd.
02.2017 - 11.2021
Bachelor of Science - Computer Science
Quide Milleth College For Men
04.2001 -
Similar Profiles
Kavipriya JPKavipriya JP
Senior Executive at Prodapt Solutions Pvt. Ltd.Senior Executive at Prodapt Solutions Pvt. Ltd.
Sudha RajanSudha Rajan
Senior Manager HR at Prodapt Solutions Pvt. Ltd.Senior Manager HR at Prodapt Solutions Pvt. Ltd.
Nandini KNandini K
Business Analyst at Prodapt Solutions Pvt LimitedBusiness Analyst at Prodapt Solutions Pvt Limited
CA Srimathi BCA Srimathi B
Assistant Manager at Maveric Systems LtdAssistant Manager at Maveric Systems Ltd
Hemavathy MHemavathy M
Senior Digital Content Creator (Business Analyst) at Fidelity InvestmentsSenior Digital Content Creator (Business Analyst) at Fidelity Investments