Abdul Gaffar Mohammad
Hyderabad
Summary
Results-oriented Supervisor with expertise in team management and operational leadership. Achieved significant process improvements that boosted efficiency and productivity. Strong problem-solving and communication skills utilized to enhance team performance and collaboration. Proven track record of adapting to changing demands while maintaining high operational standards.
Overview
9
9
years of professional experience
Work History
Senior Team Lead
Medico Healthcare services & Technologies
Hyderabad
01.2024 - 02.2025
- As the team lead, I worked with the organization to run the operations for charge entry and payment posting.
- Responsible for managing the posting of the charges, reviewing and posting the invoice payments, and refunds.
- As a team lead handling a team of 30 members, with all the floor support provided.
- Maintained the cash logs and process-related tracker, missing EOB tracker, etc., to make sure that they are mapping with the bank statement as per the individual deposit date.
- Maintained the unposted data to track the monthly scope of our payments.
- Run monthly reconciliations of charges to ensure that no charge is missed for submission with insurance.
- On a daily basis, will verify the rejections for smooth billing, and work accordingly.
- Conducted daily meetings and training sessions to enhance operational effectiveness.
- Resolved conflicts swiftly to maintain productivity and minimize disruptions.
- Collaborated with various departments to streamline production workflows.
- Maintained organized production areas to prevent violations and hazards.
- Mentored team members, improving skills and overall work quality.
- Performed routine inspections to ensure adherence to quality and compliance standards.
- Organized weekly meetings to assess progress toward goals and objectives.
- Monitored team performance metrics and prepared reports for process improvement discussions.
Team Lead
EBA Consultants Pvt.Ltd.
Hyderabad
10.2019 - 01.2024
- As the team lead, I worked with the organization to run the operations for charge entry and payment posting.
- Responsible for managing the posting of the charges, reviewing and posting the invoice payments, and refunds.
- As a team lead handling a team of 15 members, with all the floor support provided.
- Maintained the cash logs and process-related tracker, missing EOB tracker, etc., to make sure that they are mapping with the bank statement as per the individual deposit date.
- Maintained the unposted data to track the monthly scope of our payments.
- Run monthly reconciliations of charges to ensure that no charge is missed for submission with insurance.
- On a daily basis, will verify the rejections for smooth billing, and work accordingly.
- Streamlined billing processes, increasing accuracy and minimizing claim rejections.
- Implemented strategic plans to boost team performance and overall productivity.
- Provided ongoing training and support to enhance team efficiency.
- Maintained accurate records of employee attendance and task completion.
- Conducted performance appraisals, delivering feedback and identifying improvement areas.
- Allocated resources effectively to ensure project completion within deadlines and budget constraints.
- Identified process improvement opportunities and implemented necessary changes.
Senior Associate
Wipro
Hyderabad
08.2018 - 10.2019
- Ensured compliance with industry regulations by continuously updating current guidelines.
- Reduced claim denials by proactively identifying and rectifying common errors before submission.
- Managed multiple accounts to meet process requirements efficiently.
- Aligned daily operations to consistently fulfill client requirements by month-end.
Process Associate
Medico Healthcare services & Technologies
05.2016 - 08.2018
- Reviewed patient documents to input demographics and verify eligibility.
- Managed patient scheduling to optimize workflow efficiency.
- Assisted with multiple projects targeting hard deadlines to ensure timely completion.
- Analyzed billing rejections to prevent recurrence in future claims.
Education
Bachelor of Technology - Electrical Engineering
JNTU
Eluru, India04-2015
Diploma - Electrical Engineering
Diviseema Polytechnic
Avanigadda, India04-2011
SSC - SSC
Sri Gowthami High School
Jaggayyapet, India05-2008
Skills
- Training and mentoring
- Goal-oriented mindset
- Team leadership
- Inventory management
- Process development and adherence
- Priority management
- Strategic planning
Profile Summary
CORE COMPETENCIES
- Process Management, Operations Management
- Team Building and Leadership
- Process Documentation (SOPs)
- Process Improvement
- A vibrant, competent professional with over eight years of experience in client management, process management, team management, and process training, with a key focus on profitability and optimal utilization of resources
- A proficient resource expert in executing billing process operations for organizational improvements and the implementation of best practices
- Extensive knowledge and guidelines of billing, rejections, and insurance plans
- Successfully conducted a process sample audit for the team to assess adherence to quality parameters
- Expert in establishing core metrics that optimize team performance
- Possess excellent communication, analytical, decision-making, time management, and leadership skills, with proven capability in planning and managing resources
Timeline
Senior Team Lead
Medico Healthcare services & Technologies
01.2024 - 02.2025
Team Lead
EBA Consultants Pvt.Ltd.
10.2019 - 01.2024
Senior Associate
Wipro
08.2018 - 10.2019
Process Associate
Medico Healthcare services & Technologies
05.2016 - 08.2018
Bachelor of Technology - Electrical Engineering
JNTU
Diploma - Electrical Engineering
Diviseema Polytechnic
SSC - SSC
Sri Gowthami High School
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