Abdul Hakam Siraj
Kannur
Summary
Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, reviewing sales reports . Charismatic leader focused on generating repeat business. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Manager
Hamood Auto Service
Kannur
05.2011 - Current
- Developed and implemented business strategies to increase sales and profits.
- Analyzed operating costs, expenses, revenue and other financial data to ensure successful operation of the business.
- Advised staff on policies and procedures related to customer service standards.
- Negotiated contracts with vendors for supplies, equipment, and other resources needed for daily operations.
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
- Performed regular maintenance of facility grounds and equipment in order to maintain a safe work environment.
- Scheduled staff shifts according to demand patterns in order to maximize efficiency and productivity.
- Ensured compliance with all applicable laws including labor laws and safety regulations.
- Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
- Set pricing structures according to market analytics and emerging trends.
- Developed marketing campaigns to deliver messages to right audience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Travel Manager
Al Ain Oasis Travel Abu Dhabi
05.2002 - 12.2010
- Organized leisure and corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Negotiated contracts with vendors to obtain the best rates for flights, hotels, and car rentals.
- Researched new destinations, attractions, services and activities in order to create attractive packages for customers.
- Monitored changes in international regulations affecting corporate travel programs.
- Advised management on how to reduce costs associated with employee business trips.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Prepared regular reports on sales and refunds to IATA/BSP
- Stayed up to date on travel industry, policies and restrictions.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of personalized care and travel budgets.
- Recorded and maintained information on clients, vendors and travel packages.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Travel Consultant
Omeir Travel Agency Abu Dhabi
04.1997 - 10.2001
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Documents prepared such as airline tickets other service arrangemeants
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Updated corporate traveler profiles with current information for optimal recordkeeping.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Education
B.A in English -
University of Calicut
Diploma in Travel and Tourism -
School of Travel & Tourism Cochin
Diploma in Safety In The Workplace -
Alison
Supply Chain Logistics & Planning -
Rutgers, The State University of New Jersey
Computer Skills: SAP Supply Chain Collaboration, MS Office, Introduction to Generative AI Studio by Google Cloud -
Skills
- Problem-Solving Abilities
- Active Listening
- Task Prioritization
- Attention to Detai
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Finnish
Beginner
A1
Certification
- Holds Driving License India and UAE
- Licenced to Operate Forklift
Timeline
Service Manager
Hamood Auto Service
05.2011 - Current
Travel Manager
Al Ain Oasis Travel Abu Dhabi
05.2002 - 12.2010
Travel Consultant
Omeir Travel Agency Abu Dhabi
04.1997 - 10.2001
B.A in English -
University of Calicut
Diploma in Travel and Tourism -
School of Travel & Tourism Cochin
Diploma in Safety In The Workplace -
Alison
Supply Chain Logistics & Planning -
Rutgers, The State University of New Jersey
Computer Skills: SAP Supply Chain Collaboration, MS Office, Introduction to Generative AI Studio by Google Cloud -
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