ABDULKADAR GHANCHI
Sarkhej, Ahmedabad
Summary
Focused Individual adept at planning, directing and maintaining continuous operations in various departments. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Hotel Decent
Surat
04.2019 - Current
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 21-room hotel with staff of 16 employees
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Assigns tasks to hotel staff such as receptionists, kitchen staff, and office staff.
- Plan and implement all daily hotel operations.
- Adherence to health and safety regulations.
- Review Daily Income Report, Workforce Report, and Monthly Income Statement.
Store Manager
M2 Enterprise
Auckland
07.2016 - 10.2018
- Provide customer service by greeting and assisting customer and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Keep records of purchases, sales, and requisitions
- Enforce safety, health, and security rules.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Head Boy
Ganpat University
Kherva
07.2013 - 03.2015
- Initiate, facilitate, and moderate classroom discussions
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Supervise and monitor students' use of tools and equipment
- Observe and evaluate students' work to determine progress, provide feedback, and make suggestions for improvement
- Participate and plan campus and community events.
- Forged cooperative relationships to recruit new players to Chess program
Education
National Diploma - Business management, Plan Procurement, Human Resource management
Imperial College of New Zealand
Auckland, New Zealand04.2018
National Diploma - Business management, Plan Procurement, Human Resource management
Imperial College of New Zealand
Auckland, New Zealand04.2018
Skills
- Administrative Support
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Social Media Networking
- Strategic Planning
- Special Event Coordination
- Procurement Strategies
- Operational Efficiency
- Vendor Interaction
- Personnel Supervision and Training
Affiliations
- Rotary Club of Emory Druid Hills
- Lions Club of Ahmedabad Artisan
- Rotaract Club of Atlanta Metro
- Narayan Seva Sansthan
Languages
eng
Bilingual or Proficient (C2)
guj
Bilingual or Proficient (C2)
hin
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Hotel Manager
Hotel Decent
04.2019 - Current
Store Manager
M2 Enterprise
07.2016 - 10.2018
Head Boy
Ganpat University
07.2013 - 03.2015
National Diploma - Business management, Plan Procurement, Human Resource management
Imperial College of New Zealand
National Diploma - Business management, Plan Procurement, Human Resource management
Imperial College of New Zealand
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