Abdulkalam Ashik
Erode
Summary
Seeking a Challenging Role in careers. Having 7 Years 2 Months of experience as customer support Industry (KPO) with High performance data delivery. Currently working at Mobius knowledge services Pvt Ltd, Chennai as Knowledge process outsourcing. Possess in depth knowledge of the Customer support, Understand Business Scenarios, Client Communication , Feed Creation , SKU Identifications, Data aggregation. An energetic, self-motivated team member with hands on experience in Customer support and process analyst, Timely delivery.
Overview
7
7
years of professional experience
Work History
Team Lead
MOBIUS KNOWLEDGE SERVICES
CHENNAI
11.2014 - Current
- Feed Creation, Price monitoring, Data Aggregation Activity.
- Analyzing day to day productivity and Face customer queries.
- Performed data query, extraction, compilation, and reporting tasks
- Managed, updated and manipulated report orientation and structures with use of advanced Excel functions including Pivot Tables and V-Lookups
- Generated weekly, monthly, and quarterly reports necessary in maintaining a good and balanced financial statement
- Handling project issues and Action points
- Allocate and manage all data to resource
- Train people, assigning roles to them
- Managing roles and privileges
- Grant User Access to Applications based on their Roles
- Collect all data from resources and Integrate for QC
- Finally deliver data to customer
- Monitoring resources for increased resource performance
- Process improvements.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Participated in cross-functional team-building activities.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 5 engaged in [Production] and [Output] development
Education
B.Tech - Information Technology
Muthayammal Engineering College
Rasipuram2014
Higher Secondary - Computer Science
Govt Hr Sec School
Mettur Dam2010
Skills
- Production monitoring
- Quality control
- Resource Allocation
- Workplace safety
- Client Service
- Knowledgeable in [System]
- Daily workflow improvement
Languages
Hindi
Intermediate (B1)
English
Intermediate (B1)
Tamil
Upper intermediate (B2)
Urdu
Upper intermediate (B2)
Timeline
Team Lead
MOBIUS KNOWLEDGE SERVICES
11.2014 - Current
B.Tech - Information Technology
Muthayammal Engineering College
Higher Secondary - Computer Science
Govt Hr Sec School
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