ABDUL KAREEM MOHAMMED

• Responsible for achieving assigned sales targets (monthly, quarterly, and annually).
  Set monthly goals for centres while maintaining relationships with target customers, providing excellent customer service, and ensuring a high rate of return on investment through effective sales support
  Promote the brand and encourage sales through various promotional activities
  Establish and maintain healthy relationships with retailers, effectively handling retailer claim settlements and enhancing sales visibility in the area
  Operate online systems to update all records and documents (both hard and soft copy), purchase and maintain stock, perform data entry, and compile Management Information System (MIS) reports
  Network with different stakeholders and organizations
  Diligently followed up on transactions to ensure timely processing and customer satisfaction
  Fostered and maintained strong relationships with clients, enhancing loyalty and trust
  Facilitated money transfers using computer systems, effectively marketing services to both payroll and non-payroll customers
  Handled inquiries and transactions for diverse customers from various regions, including Asia, Africa, GCC, and Western countries, with patience and professionalism
  Addressed customer complaints by providing appropriate solutions and alternatives within established time limits, ensuring follow-up for complete resolution
  Educated customers on international money transfer processes, adhering to communication procedures, guidelines, and policies
  Clarified customer complaints to resolve product or service issues, collaborating with the management team to stay informed about product updates and changes in company policies
  Opened new customer accounts and updated information in compliance with company policies
  Developed sustainable relationships through open and interactive communication, leveraging strong phone handling skills and active listening
  Participated in NCB training sessions to enhance product knowledge and professional development.

• Actively listened to customer requirements and presented tailored solutions to drive sales
  Maintained and nurtured relationships with existing customers through in-person interactions, calls, and emails to enhance customer loyalty
  Conducted cold calls to schedule meetings with potential customers, effectively prospecting for new business opportunities
  Promptly responded to incoming emails and phone queries, ensuring excellent customer service and support
  Served as a key contact between the company and its existing and potential markets, facilitating clear communication and understanding
  Negotiated terms of agreements and successfully closed sales, ensuring mutual benefit for both the company and customers
  Gathered and analyzed market and customer information to inform sales strategies and identify opportunities
  Represented the organization at trade exhibitions, events, and demonstrations, effectively showcasing products and building brand awareness
  Engaged in negotiations regarding pricing, costs, delivery, and specifications with buyers and managers to secure favorable agreements
  Advised customers on upcoming product developments and special promotions, enhancing customer engagement
  Created detailed proposal documents to outline solutions and offerings tailored to client needs
  Coordinated with suppliers to monitor the progress of existing orders and ensure timely delivery
  Checked quantities of goods on display and in stock to maintain optimal inventory levels
  Recorded sales and order information, ensuring accurate documentation in the sales office and computer systems
  Regularly reviewed personal sales performance, aiming to meet or exceed set targets
  Made accurate and rapid cost calculations, providing customers with timely quotations
  Attended team meetings to share best practices and foster a collaborative sales environment.

• Responsible for providing timely and accurate quotations and pro-forma invoices to customers, processing inquiries via personal visits, email, phone, and fax
  Prepared comprehensive sales analyses, reports, and sales-order statuses, along with timely proposals and presentations
  Maintained key account information and managed phone inquiries effectively
  Oversaw the ordering and delivery of goods to customers, ensuring accurate processing and timely fulfillment of sales orders
  Conducted various administrative tasks, including data input and information processing, to support overall sales operations
  Actively supported the company sales team by coordinating sales details, preparing pre-sale materials, and facilitating after-sale deliveries
  Handled a high volume of customer inquiries while providing exceptional service to each caller, ensuring resolution of sales-related issues
  Collaborated closely with the field sales team to enhance overall sales efforts and improve customer satisfaction, ensuring a seamless experience for clients.

Managed customer queries, feedback, complaints, and requests to ensure a positive experience
Maintained and developed strong relationships with both external and internal clients to foster loyalty and trust
Oversaw day-to-day activities of the customer care department, ensuring efficient operations
Recorded and analyzed complaints received from customers, implementing solutions to enhance satisfaction
Provided administrative support to the customer service team, facilitating smooth operations and communication
Researched and compiled information to effectively address customer inquiries and provide accurate answers
Ensured timely responses to customer queries and complaints, demonstrating commitment to customer care
Conducted outbound sales efforts for both new and existing customers, contributing to revenue growth.