Abdul Khader Jeelani Abdul

Join Commerce Private Limited (IGP-Interflora.com)

BENGALURU

04.2022 - Current

Maintained accurate records of operational data and documents for audit purposes.
Identified cost savings opportunities through process optimization initiatives.
Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
Knowledge of Retail stores, e-commerce, B2B, and B2C,D2C processes.
Experience in First Mail and Last Mail Operations of (Express Bees, Shadow Fax, Zepto, IGP-Interflora).
Created reports on performance metrics such as inventory levels, production output, customer service ratings.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained employees on additional job positions to maintain coverage of roles.
Resolved escalated customer inquiries or complaints in a timely manner.
Collaborated with senior management team on strategic planning initiatives related to operations activities.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Conducted performance reviews for team members.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.