Abdul Khaleq Mohammed
Hyderabad
Summary
Highly skilled Proofpoint Administrator with over 4 years of comprehensive experience in managing sophisticated email security systems. Proficient in deploying, configuring, and maintaining various Proofpoint modules, including Email Protection, Targeted Attack Protection (TAP), and Data Loss Prevention (DLP). Demonstrated ability to enhance email security frameworks, significantly reduce cybersecurity threats, and ensure compliance with industry regulations. Adept at leading cross-functional teams and providing training on security best practices. Committed to leveraging expertise to protect organizational data and improve security infrastructure at Kyndryl Solutions Pvt. Ltd.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Proofpoint Technical Engineer
Kyndryl Solutions Pvt. Ltd
09.2020 - Current
- Provided outstanding customer service in enterprise level environment, swiftly dealing with challenges that come with working 24/7.
- Administered Proofpoint email security solutions across company with over 10,000 users, significantly reducing incidence of email-based threats.
- Configured and maintained email policies and rules, achieving compliance with industry standards and regulatory requirements.
- Led migration from legacy email security solutions to Proofpoint, ensuring zero downtime and enhanced security features.
- Conducted regular training sessions for end-users and IT staff on best practices for email security and threat awareness.
- Collaborated with IT security teams to integrate Proofpoint data with SIEM tools for improved incident response and threat intelligence.
O365 Administrator
IBM India Pvt.
09.2019 - 08.2020
- Office365 Admin: Dealing with Exchange/Cloud Mailbox’s, Public Folder Management, Mailbox Server Management, Client Connectivity, Performance analysis and reports.
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Managed time efficiently in order to complete all tasks within deadlines
- Resolved problems, improved operations and provided exceptional service
- Demonstrated strong organizational and time management skills while managing multiple projects
Service Desk Team Lead
IBM
01.2011 - 08.2019
- Enhanced team performance by providing regular coaching, feedback, and training sessions.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Implemented effective onboarding program for new team members, reducing ramp-up time and increasing productivity levels swiftly.
- Reduced ticket backlog by devising efficient prioritization strategies and effective time management techniques.
- Monitored service desk metrics regularly to identify trends, address gaps in service delivery, and ensure continuous improvement efforts were made where necessary
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Proven ability to learn quickly and adapt to new situations.
Technical Consultant
Saudi Business Machine
02.2007 - 12.2010
- E-Government project provides infrastructure to enable Government Agencies offer e-Services in addition to implementing all integration works. Working as integral platform through which set of shared services can be provided including users identity verification, information security, payment services and electronic notification also support corporate data among Government Agencies through GSB.
Education
Bachelor of Science - Computers
Osmania University
Hyderabad, India04.1999
Skills
- 1: Proofpoint Email Protection - Expertise in managing Proofpoint's Email Protection solutions, including spam filtering, phishing detection, and email authentication
- 2: Proofpoint Targeted Attack Protection (TAP) - Knowledge in setting up and managing TAP to identify and block advanced email threats
- 3: Proofpoint Threat Response - Ability to deploy and utilize Threat Response for automating incident response
- 4: Proofpoint Data Loss Prevention (DLP) - Skills in configuring and managing DLP policies to prevent data breaches and exfiltration
- 5: Proofpoint Encryption - Familiarity with setting up and managing email encryption according to company policies
- 6: Proofpoint Archiving and Compliance - Experience with email archiving solutions that meet legal and regulatory compliance needs
Certification
Microsoft 365 Certified: Messaging Administrator Associate
Timeline
Proofpoint Technical Engineer
Kyndryl Solutions Pvt. Ltd
09.2020 - Current
O365 Administrator
IBM India Pvt.
09.2019 - 08.2020
Service Desk Team Lead
IBM
01.2011 - 08.2019
Technical Consultant
Saudi Business Machine
02.2007 - 12.2010
Bachelor of Science - Computers
Osmania University
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