Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Personal Details
Timeline
Generic

Abdulla Ansari

Mumbai

Summary

Dynamic Store Manager with a proven track record at Domino’s Pizza, excelling in customer service excellence and strategic planning. Successfully implemented inventory control and performance monitoring, driving sales growth and enhancing team productivity. Passionate about fostering a positive work environment while ensuring compliance and delivering exceptional guest experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Store Manager

Maestro
Riyadh
05.2023 - Current
  • Directed activities to ensure seamless opening and closing processes.
  • Managed customer service operations efficiently.
  • Control costs and maintain stocks as FIFO.
  • Daily base sales report and reconciliation.
  • Set up and monitor staff, and KPIs report.
  • As per Saudi law, keep all staff and Saudi employee agreements, Baldiya card, and iqama up to date.
  • Monitoring store licenses and Baldiya tracing updates.
  • Ordering warehouse stock for the week is accurate.
  • Ensure compliance with the company’s policies and operational

Store Manager

Little Caesars
Riyadh
11.2021 - 11.2023
  • Set goals and objectives for the stores.
  • Assist in building sales to meet the company's goals.
  • Control costs and maintain stocks as FIFO.
  • Daily base sales report and reconciliation.
  • Set up and monitor staff, and KPIs report.
  • As per Saudi law, keep all staff and Saudi employee agreements, Baldiya card, and iqama up to date.
  • Monitoring store licenses and Baldiya tracing updates.
  • Ordering warehouse stock for the week is accurate.
  • Ensure compliance with the company’s policies and operational guidelines.
  • Deal with customers' complaints.
  • Conducting weekly and monthly inventory.
  • Controlling payroll to meet company labor cost standards.
  • Handling HR issues as they arise, including disciplinary write-ups.
  • Create reports for the Area Manager and the Regional Manager.

Store Manager

Domino’s Pizza
Riyadh
05.2016 - 04.2020

• Established and implemented policies, goals, objectives, and procedures for the store.

• Directed and supervised employees engaged in sales, inventory-taking, reconciliation of receipts, and performing services for customers.

• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

• Uphold policies and standards.

Inventory stock and reordering are maintained on a daily basis.

• Maintain product quality, service, and image standards.

• Organize and supervise shifts.

Deliver superior guest services.

• Plan and develop the overall restaurant marketing strategy.

• Instructed staff on how to handle difficult and complicated issues.

• Performed work activities of team members, such as cleaning and organizing things, and assigning specific duties to the employees.

Customer Service Representative – Back Office

Sterling
Mumbai
05.2015 - 01.2016
  • Communicated with solicitor regarding mortgage via email.
  • Ensured security status of property through thorough verification.
  • Ensured accurate entry of student education information.

Customer Service Representative – Back Office

Altisource
Mumbai
06.2014 - 03.2015
  • Communicated with Solicitor regarding mortgage via email.
  • Verified property in coal mining region.
  • Updated property status for lease and foreclosure.

Customer Service Representative – Back Office

First Source Solutions Ltd
Mumbai
07.2013 - 06.2014
  • Handled all outbound and inbound mail.
  • Managed customer interactions effectively.
  • Collection management, data processing, and data analytics.
  • Customer service representative

Education

Bachelor of Commerce - Commerce

Chinai College
Mumbai
06-2013

Skills

  • Customer service excellence
  • Inventory control (FIFO method)
  • Sales reporting and reconciliation
  • Performance monitoring (KPI reporting)
  • Payroll and labor cost control
  • Training and staff development
  • Team leadership and staff supervision
  • Store operations management
  • Policy and compliance management
  • Staff scheduling and shift management
  • Conflict resolution and complaint handling
  • Strategic planning and goal setting
  • Product quality assurance
  • Multi-department coordination (cashier, makeline, dispatch)
  • Marketing strategy implementation

Affiliations

  • Proficient in computer applications including MS Office (Word, Excel, PowerPoint), internet usage, English typing, and other software programs.

Certification

  • Completed JCHNE (Jetking Certified Hardware and Networking Engineer) course from Jetking.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Urdu
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1

Personal Details

  • Passport details - S1264871
  • Date of Birth - 13 dec,1989
  • Driving License - Having valid GCC driving license.
  • Hobbies - Travelling, listening music etc.

Timeline

Store Manager

Maestro
05.2023 - Current

Store Manager

Little Caesars
11.2021 - 11.2023

Store Manager

Domino’s Pizza
05.2016 - 04.2020

Customer Service Representative – Back Office

Sterling
05.2015 - 01.2016

Customer Service Representative – Back Office

Altisource
06.2014 - 03.2015

Customer Service Representative – Back Office

First Source Solutions Ltd
07.2013 - 06.2014

Bachelor of Commerce - Commerce

Chinai College
Abdulla Ansari