Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
3
3
years of professional experience
Work History
Support Ops specialist
Amazon
Hyderabad
06.2020 - Current
- Problem solving and analytical skills to authenticate sellers and complex transactions.
- Investigation and elimination of online E-commerce fraud.
- Safeguarding Amazon Sellers from various frauds and providing best customer experience.
- Consistent in meeting targets in terms of quality and productivity in a quarterly basis with top-tier performance.
- POC's for Quality Audits and AIS for the team, where we share the best practices which would minimize the defects and betterment in the process in Amazon.
- Verifying the documents provided by the sellers.
- Providing accurate reimbursements to the sellers.
- Has worked on 3 different projects, after implemented, resulted in time and money saving.
- Acted as a team POC for any queries related to process knowledge for a team of 20 members.
Education
MBA - businessadministration
10.2017 - 09.2019
B.COM - Marketing And Advertising
06.2014 - 06.2017
Intermediate - Commerce
06.2012 - 05.2014
Skills
Ability to maintain high level of confidentiality and data security standardsDemonstrated Excellent Analytical and Data Gathering skill
MS Office at intermediate level
Team player and Ownership
I write Urdu shayri
Im a huge fan of Ustaad Nusrath Fateh Ali Khan and inspired by Ahmed Faraz and Ghazals of Ustaad Nusrath Fateh Ali Khan I learned Urdu language and started writing poetry (Shayari).
Would love to share them with my colleagues.
Timeline
Support Ops specialist - Amazon
06.2020 - Current
Amjad Ali Khan College of Business Administration. - MBA, businessadministration
10.2017 - 09.2019
St. Mary's College - B.COM, Marketing And Advertising
06.2014 - 06.2017
St. Mary's College - Intermediate, Commerce
06.2012 - 05.2014