ABDULLA HIL KAFI
Kolkata
Summary
Results-driven Medical Device Safety Associate at Wipro Private Limited, recognized for completing over 25 complex investigations monthly with zero errors. Proficient in quality and compliance systems like TrackWise and Argus, I excel in complaint evaluation and data analysis, while effectively training teams to enhance performance and streamline workflows.
Overview
4
4
years of professional experience
Work History
Medical Device Safety Associate
Wipro Private Limited
Kolkata
05.2021 - Current
- Conducted evaluations of complaints, ensuring accurate coding and timely follow-ups.
- Initiated Good Faith Effort (GFE) processes and managed product returns efficiently.
- Served as Intaker, Evaluator, and Investigator for eService complaints, enhancing resolution effectiveness.
- Trained over 10 new investigators and evaluators to improve team performance standards.
- Streamlined workflows, resulting in reduced complaint processing time and increased efficiency.
- Recognized as top performer by leadership for completing over 25 complex investigations monthly with zero errors.
- Contributed to improved medical device safety protocols through detailed investigation findings.
Education
M. Pharm -
Bengal College of Pharmaceutical Science & Research
01.2021
B. Pharm -
Bengal College of Pharmaceutical Science & Research
01.2019
Skills
- Quality and compliance systems: TrackWise and Argus
- CRM and ERP systems: Salesforce
- Data analysis and visualization: Tableau
- Microsoft Office suite: Excel, Word
- Statistical analysis
- Complaint evaluation
- Good faith effort
- Product return management
Languages
Bengali: Native, English: Proficient, Hindi: Advanced
Awards
Best Performer as Investigator Award, Achieved the Best Performer as an Investigator Award for outstanding performance and contributions in complaint evaluation and investigation
STRENGTHS
- Communication and Collaboration
- Dedicated professional with strong verbal and written communication skills, capable of collaborating effectively with team members.
Timeline
Medical Device Safety Associate
Wipro Private Limited
05.2021 - Current
M. Pharm -
Bengal College of Pharmaceutical Science & Research
B. Pharm -
Bengal College of Pharmaceutical Science & Research
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