Summary
Overview
Work History
Education
Skills
Languages
Awards
STRENGTHS
Websites
Timeline
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ABDULLA HIL KAFI

ABDULLA HIL KAFI

Kolkata

Summary

Results-driven Medical Device Safety Associate at Wipro Private Limited, recognized for completing over 25 complex investigations monthly with zero errors. Proficient in quality and compliance systems like TrackWise and Argus, I excel in complaint evaluation and data analysis, while effectively training teams to enhance performance and streamline workflows.

Overview

4
4
years of professional experience

Work History

Medical Device Safety Associate

Wipro Private Limited
Kolkata
05.2021 - Current
  • Conducted evaluations of complaints, ensuring accurate coding and timely follow-ups.
  • Initiated Good Faith Effort (GFE) processes and managed product returns efficiently.
  • Served as Intaker, Evaluator, and Investigator for eService complaints, enhancing resolution effectiveness.
  • Trained over 10 new investigators and evaluators to improve team performance standards.
  • Streamlined workflows, resulting in reduced complaint processing time and increased efficiency.
  • Recognized as top performer by leadership for completing over 25 complex investigations monthly with zero errors.
  • Contributed to improved medical device safety protocols through detailed investigation findings.

Education

M. Pharm -

Bengal College of Pharmaceutical Science & Research
01.2021

B. Pharm -

Bengal College of Pharmaceutical Science & Research
01.2019

Skills

  • Quality and compliance systems: TrackWise and Argus
  • CRM and ERP systems: Salesforce
  • Data analysis and visualization: Tableau
  • Microsoft Office suite: Excel, Word
  • Statistical analysis
  • Complaint evaluation
  • Good faith effort
  • Product return management

Languages

Bengali: Native, English: Proficient, Hindi: Advanced

Awards

Best Performer as Investigator Award, Achieved the Best Performer as an Investigator Award for outstanding performance and contributions in complaint evaluation and investigation

STRENGTHS

  • Communication and Collaboration
  • Dedicated professional with strong verbal and written communication skills, capable of collaborating effectively with team members.

Timeline

Medical Device Safety Associate

Wipro Private Limited
05.2021 - Current

M. Pharm -

Bengal College of Pharmaceutical Science & Research

B. Pharm -

Bengal College of Pharmaceutical Science & Research
ABDULLA HIL KAFI