ABDULLAH
Ranchi
Summary
To settle in the place which will offer me an opportunity to work with a professional team to take up challenges that will nourish my talent and yielding the twin benefits of both work satisfaction and professional growth for me.
Overview
10
10
years of professional experience
Work History
Operational Manager
The Alcor Hotel
Jamshedpur
10.2020 - 03.2024
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Ensured compliance with safety regulations, industry standards and government laws.
- Managed the daily operations of a team of 20 employees.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Identified opportunities for process improvement in order to increase productivity levels.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Analyzed data to identify trends that could be used to improve operational performance.
- Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
- Negotiated contracts with vendors for supplies needed for operations management activities.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
- Coordinated logistics between suppliers, customers, warehouses and distribution centers.
- Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
- Established KPIs for tracking performance against goals.
- Organized meetings with stakeholders including clients, partners or suppliers in order to discuss business needs.
- Prepared staff work schedules and assigned team members to specific duties.
Operations Manager
Al Diar Mina Hotel
Abu Dhabi
01.2018 - 02.2020
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Ensured compliance with all safety regulations in the workplace.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Trained new employees on proper job functions and company policies and procedures.
- Implemented cost-saving measures throughout the organization's operations.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Supervisor
Al Baik
Dubai
09.2014 - 12.2017
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Organized special events such as company picnics or holiday parties for employees.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Provided ongoing training to address staff needs.
- Identified needs of customers promptly and efficiently.
Fortune Hotel
trainee
Jamshedpur
11.2013 - 07.2014
- Maintained a clean work area to ensure sanitation standards were met according to company guidelines.
- Operated and maintained spice mixing equipment, ensuring proper functioning and safety at all times.
- Inspected finished products for quality assurance purposes before packaging.
- Established production schedules to meet customer orders in a timely manner.
- Monitored inventory levels of spices, herbs, and other ingredients needed for production.
- Followed all safety regulations when handling hazardous chemicals or machinery.
- Collaborated with colleagues from other departments to ensure efficient operations.
- Assisted with troubleshooting problems encountered during the manufacturing process.
- Closely monitored equipment functionality and kept detailed records of issues.
Education
Hotel Management
Meridian School of Hotel Management
Kolkata10-2013
HSC (science) -
Oxford public school
01.2010
SSC -
Bishop Westcott boys school namkom
01.2008
Skills
- Love to interact with people
- I am punctual, dynamic, confident and hardworking
- I seek challenges as an opportunity
- I adore the success that comes from the hard work
- Customer Service Management
- Employee Development
- Data Management
- Contract Administration
- Quality Assurance
- Business Forecasting
- Performance Improvement
- Revenue Generation
- Inventory Management
- Cost Control
- Sales Tracking
- Strategic Planning
- Business Leadership
- Business Development
- Management Team Building
- Inventory Control
- Training Management
- Multitasking
- Staff Development
- Teamwork and Collaboration
- Relationship Building
Accomplishments
- Award for good performance in Event.
- Participated as a player in the College Football Team during 2012 in Inter-College Tournament conducted by JNTU Kakinada.
Personal Information
- Passport Details: X7457071(Valid from30/06/2023 to 29/06/2033)
- Father's Name: MD Shamim Badru
- Gender: Male
- Marital Status: Married
Personal Competencies
- Problem Solving Abilities.
- Good Communications Skills.
- Responsible & Smart Worker.
- Self-motivation and a passion to succeed.
Languages
English, Hindi, Urdu
Hobbies and Interests
Playing Cricket and Listening music.
Disclaimer
I hereby state that all the above furnished information is true to the best of my knowledge.
Timeline
Operational Manager
The Alcor Hotel
10.2020 - 03.2024
Operations Manager
Al Diar Mina Hotel
01.2018 - 02.2020
Supervisor
Al Baik
09.2014 - 12.2017
Fortune Hotel
trainee
11.2013 - 07.2014
Hotel Management
Meridian School of Hotel Management
HSC (science) -
Oxford public school
SSC -
Bishop Westcott boys school namkom
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