Jira & Jira Align
Abdullah Bakoban
IT Consultant
Hyderabad
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Deligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT Product Owner
TCS
09.2023 - 03.2024
- Develop and maintain product backlogs in Jira
- Collaborate with stakeholders to prioritize the product backlog based on existing IT demands and customer feedback
- Develop product roadmap to support timely release of products to the stakeholders
- Collaborate with teams within and across ART to align on dependencies to ensure timely development of products
- Applied Agile methods and processes to promote a disciplined and transparent project management process.
- Established user story acceptance criteria and refined stories with Scrum teams.
- Articulated product vision and user stories in a way clearly understandable to development teams.
Scrum Master
TCS
08.2021 - 07.2023
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Service Manager
TCS
09.2019 - 07.2021
- Managed onshore/offshore IT technical staff, lead the strategic organizational development, design and delivery of IT services for change and release management
- Assisted in deployment of core ITIL business processes within IT service management
- Produced weekly/monthly KPI's for IT leadership team
- Ensured policy and process adherence working in conjunction with IT governance and regulatory standard compliance teams
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- CMDB CI discovery initiatives to ensure the SSOT and enable CI's reporting under correct services and class attributes
- Contributed in eliminating manual work of assignment by updating the ServiceNow workflow to automate ticket assignment based on task sequence
Project Manager
TCS
05.2015 - 08.2019
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Executed replication project of approximately 1200 servers from on-premise to Azure using ASR & Zerto tools
- Executed 60 node HortonWorks hadoop cluster deployment
Team Lead
TCS
10.2010 - 04.2015
- Coached team members in problem solving techniques necessary to remove the impediments for completing tasks
- Trained new team members by relaying information on company policies, procedures and information security compliance requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Helpdesk Support Engineer
Genpact
06.2005 - 10.2010
- Collaborated closely with other departments to identify opportunities for technology improvements that could enhance overall business efficiency.
Education
Master of Science - Information Technology
Sikkim Manipal University
Hyderabad 06.2009 - 2010.12
Bachelor of Science - Information Technology
Haindavi Degree College
Hyderbad 06.2001 - 2004.06
Skills
Project Management
Software
MS Office Suite
ServiceNow
Azure Site Recovery
Zerto
Hadoop
VMware
Linux
Amazon Web Services (SAA-CO3)
Certification
Professional Scrum Master I
Timeline
IT Product Owner
TCS
09.2023 - 03.2024
Scrum Master
TCS
08.2021 - 07.2023
Service Manager
TCS
09.2019 - 07.2021
Project Manager
TCS
05.2015 - 08.2019
Team Lead
TCS
10.2010 - 04.2015
Master of Science - Information Technology
Sikkim Manipal University
06.2009 - 2010.12
Helpdesk Support Engineer
Genpact
06.2005 - 10.2010
Bachelor of Science - Information Technology
Haindavi Degree College
06.2001 - 2004.06
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