Abdullah Shaikh

• Conducted market research and competitor analysis to identify new business opportunities and stay ahead in competitive industry
• Collaborated with cross-functional teams to ensure seamless execution of projects and delivery of exceptional customer service
• Serviced existing customer base to nurture and expand positive relationships
• Hands on experience with current IT landscape
• Developed & executed marketing programs & general business solutions resulting in increased company exposure, customer traffic & sales
• Identify and establish relationships with key decision makers and other stakeholders within prospect accounts to secure new business opportunities
• Contacting potential clients to establish rapport & arrange meetings to close deals
• Providing package of services to new clients and existing clients
• Maintaining data of potential clients and doing regular follow up
• Spearheaded Sales initiatives, resulting in a 35% increase in annual sales revenue within year
• Analyzing competitor pricing proposals and sales strategies
• Keeping the MRR in 90-100% range for existing accounts
• Maintain a high standard of service within new and existing accounts to ensure continued business.

• Doing Primary and secondary research and targeting companies through industries filter and company size
• Procuring Data from various search engines and importing it to CRM (Salesforce) and aligning accounts to team member
• Filling up RFQ's and RFP's
• Coordinating with Operations team to meet Target given by the client
• Internet Research, Email Discovery, Lead and Demand Generation & List Build as per the program requirement via email, Tele and social media
• Led a team of business development executives, providing guidance, training, and motivation to drive performance excellence
• Established and nurtured strong relationships with key clients, negotiating contracts and ensuring client satisfaction
• Have created a solid pipeline for clients like IBM, Zscaler, Trend Micro and fortune 500 companies.

Managing Sales and Promotion activities for FMCG companies

• Managed Event's and co-coordinated with freelancer and host/Speakers guiding them with topics to be covered in event
• Complete team handling, mentoring and training of new employees
• Collecting data from free samples and sharing data with the brand companies
• Going on field as per requirement for updating Banner and sharing promotional offers with the agencies.

• Researching procured data to obtain contact details such as designations, multiple contact names, emails, phone numbers
• Procuring Data from the various search engines
• Responsible for Market research activities globally
• Cold Calling in USA
• Internet Research, Email Discovery, Name Generation & List Build as per the program requirement
• Doing Industry/Market Research (web research) and finding the potential leads for clients
• Job mainly includes Lead Generation, Demand Generation, Market Researching and Contact Discovery.

• Developed and maintained positive relationships with customers, addressing their concerns promptly and resolving issues to their satisfaction
• Escalating Billing Issues to Accounts team where customer was overcharged
• Analyzed customer feedback and service metrics to identify areas for improvement and implemented strategies to enhance service quality
• Doing up selling and cross-selling for holiday packages
• Taking customer payment for online purchase
• Registering customer in our database.

• Handling Global customers mostly UK and EMEA region and solving their queries
• Network Troubleshooting for Desktop, LAN or any network-related issues with the Broadband
• Configuring Routers and Installing Modem on customers Desktop and Laptop's by taking remote access
• Provided support to all types of OS configuration issues
• Raising ticket for issues which couldn’t be solved at our customer’s end
• Get in touch with the Server technician to resolve the issues
• Maintain the SLA and AHT.