ABDUL LATHIF SHAIK

Roles & Responsibilities

• Promoted and sold residential and commercial water softener solutions to prospective customers.
• Followed up with potential customers to convert inquiries into sales.
• Generated leads through proactive field visits, referrals, and customer inquiries, expanding customer base.
• Conducted product demonstrations and explained the benefits of water softeners.
• Identified customer requirements and recommended suitable water treatment products.
• Coordinated with installation and service teams to ensure timely product delivery, enhancing customer satisfaction.
• Maintained comprehensive customer records and prepared daily sales and lead reports, supporting informed decision-making.
• Maintained customer records and prepared daily sales and lead reports.

• Managed online and offline marketing activities to drive student enrollments.
• Generated quality leads through digital marketing, social media, referrals, and promotional activities.
• Coordinated planning and execution of marketing campaigns, seminars, and promotional events to enhance outreach.
• Assisted in planning and executing marketing campaigns, seminars, and promotional events.
• Established and nurtured relationships with colleges, corporate clients, and educational partners to optimize lead generation.
• Evaluated marketing campaign performance and generated weekly reports to inform strategic decisions.
• Worked closely with the admissions team to achieve monthly admission and revenue targets.
• Maintained customer and lead data in CRM and ensured timely follow-ups.
• Monitored market trends and competitor activities to identify new business opportunities.

• Conducted call monitoring and chat audits, delivering actionable insights that enhanced agent performance and elevated customer satisfaction in the call center.
• Collaborated with the Hygiene team to conduct call and chat audits based on operational requirements, ensuring adherence to quality standards.
• Facilitated weekly huddles to address agent queries and organized feedback sessions to coach agents for performance enhancement.
• Arranged regular calibrations with operations to ensure consistency in quality evaluation and feedback.
• Established weekly connections with partners for DSAT and FTNR calls, aligning on performance improvement initiatives.
• Demonstrated proficiency in data management and tracking, utilizing analytical skills to identify trends and areas for improvement.
• Managed food delivery logistics for an online ordering platform.

• Reviewed and analyzed escalations, providing root cause analysis and guidance on resolution, leading to a reduction in recurring issues.
• Managed day-to-day escalations, prioritizing and ensuring closure within agreed SLAs, resulting in improved customer satisfaction.
• Served as a point of contact for complaints, escalating issues and following up to ensure actions were taken.
• Collaborated with Process Analyst team on call audits, ensuring adherence to quality standards and driving compliance.
• Analyzed trends and identified areas for improvement, facilitating process enhancements and supporting overall quality goals.
• Provided global outsourcing services to various clients.

• Delivered exceptional customer service by identifying customer needs and guiding them in selecting the most suitable products.
• Suggested alternative products and services based on utility and cost to improve customer satisfaction and drive sales.
• Proficiently utilized MS Office and CRM platforms to manage customer information and effectively track sales activities.
• Prioritized customer satisfaction and built strong relationships with clients through a dedicated customer-oriented approach.
• Provided global outsourcing services to clients, ensuring efficient operations and cost management.

• Delivered prompt, accurate information to customers on product or service inquiries, enhancing customer satisfaction and support quality.
• Demonstrated strong problem-solving skills, effectively addressing customer concerns and resolving product or service problems in a timely manner.
• Consistently met or exceeded performance targets, achieving high customer satisfaction ratings and contributing to the overall success of the operations.
• Documented customer interactions, transactions, and complaints accurately and consistently, supporting professional service delivery.
• Proactively identified opportunities for process improvement, suggesting and implementing solutions to enhance efficiency and customer experience.
• Worked at a business process outsourcing company, providing customer support services.

• Coordinated production and administration departments, enhancing workflow and operational efficiency.
• Managed order-taking processes through in-person, telephone, and email channels, ensuring prompt issuance of delivery orders to clients.
• Managed logistics, coordinating the movement of materials and finished products to ensure timely delivery and customer satisfaction.
• Managed order-taking processes directly through various channels (in-person, telephone, email), issuing delivery orders to clients promptly.
• Oversaw logistics, coordinating movement of materials and finished products for timely delivery and improved customer satisfaction.
• Designed computer graphics for production projects.

• Managed daily transactions in Tally, ensuring accuracy and timeliness of financial records for effective reporting.
• Prepared and organized invoices for sales transactions, facilitating streamlined documentation processes.
• Handled bank transactions, including deposits and withdrawals, maintaining accuracy and timeliness.
• Oversaw operations at automotive service center.