Abdul Majeed Khan
Riyadh
Summary
Experienced IT professional with over a decade of expertise in ERP applications and IT infrastructure. Personable and resourceful individual with a strong aptitude for technology and problem-solving. Possesses foundational understanding of network systems and cybersecurity, complemented by hands-on experience in troubleshooting hardware and software issues. Committed to leveraging these skills to enhance operational efficiency and security, ensuring optimal performance for organizations.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist
Saudi Preinsulated Pipes Industries LLC
09.2013 - 08.2023
- Oversees and maintains various ERP applications, such as Oracle R12, Fusion, and Pact
- Provides technical support to users, including troubleshooting issues with these applications
- Administer user hardware lifecycle, manage servers, and install/configure software (Microsoft Active Directory, Group Policy, DNS, DHCP, PowerShell, Microsoft Azure)
- Troubleshoots hardware and software problems, including system crashes and network connectivity issues
- Perform regular backups and disaster recovery operations
- Manages all aspects of Office 365, including user accounts, mailboxes, and licenses
- Configures and deploys Office 365 services, such as SharePoint, Exchange, and OneDrive
- Provides technical support to Office 365 users, including troubleshooting issues with these services
- Knowledge of Office 365 administration, including PowerShell, Azure Active Directory, and Microsoft 365 Management Console
- Provides first-line technical support to end-users, troubleshooting hardware/software issues and installing PC/Mac software based on the ticketing system
- Installs and configures IT equipment, such as printers, scanners, and laptops
- Provide support for Windows, macOS, and Linux operating systems
- Create IT process docs, conduct user training, and maintain technical manuals
- Ensures documentation is up-to-date and accurate
- Guide staff on online platforms, and provide training on systems, software, and peripherals
- Manages and maintains the company's network, including WAN/LAN, firewalls (FortiGate), routers, switches, and access points
- Work on tasks until completion, test and evaluate new technologies for potential implementation
- Assist staff/clients, prioritize cases, and establish good working relationships
- Manages relationships with IT vendors and service providers
- Keeps track of procurement and maintenance of IT equipment and services
- Prepares and manages IT budgets
- Tracks expenses and recommends cost-saving measures
Network Engineer
Al Damegh Portable Factory
01.2012 - 01.2013
- Performed network administration for clients as well as company and supervise network technicians and established network designs, installation and configuration setups
- Responsible for full project management and all network duties for 200-node with 3 server in LAN environment, including configuration and installation. Handled network equipment support including Cisco 2600 and 2500 routers, Cisco 3550 and Catalyst 1900 switches, and routers
System Administrator
Position2 Inc.
10.2010 - 09.2011
- Responsible for full building network duties for 90-node 5 server LAN environment and Maintaining network and server security and integrity.
- Implemented, maintained, developed and tested installation and update of file servers, print servers and application servers in all departments.
Education
Master of Science - IT Security Management
Arden University
Berlin, Germany02-2025
Google Cybersecurity Professional Certificate -
Coursera
08.2023
Google IT Support -
Coursera
10.2014
Bachelor - Computer Applications
Gulbarga University
05.2010
Microsoft Certified Professional -
Microsoft
07.2008
Skills
- Python
- Enterprise-Resource-Planning-Software (ERP)
- Linux
- SQL
- Object-Oriented Programming
- Cloud Computing (Google Cloud)
- Windows Server (2003 up to 2022 - AD, DHCP, DNS, Print, Backup, etc)
- Windows, Mac and Linux
- Excel Geek
Languages
English
Advanced (C1)
Arabic
Intermediate (B1)
Urdu
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Information Technology Specialist
Saudi Preinsulated Pipes Industries LLC
09.2013 - 08.2023
Network Engineer
Al Damegh Portable Factory
01.2012 - 01.2013
System Administrator
Position2 Inc.
10.2010 - 09.2011
Google Cybersecurity Professional Certificate -
Coursera
Google IT Support -
Coursera
Bachelor - Computer Applications
Gulbarga University
Microsoft Certified Professional -
Microsoft
Master of Science - IT Security Management
Arden University
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