Abdul Malik Shaik
Nellore
Summary
Experienced ECM Administrator at Tata Consultancy Services Pvt. Ltd., boasting a rich 2-year tenure dedicated to the development and implementation of cutting-edge content management solutions. Recognized for specialized proficiency in document control, data security, and workflow automation tailored for large-scale enterprises. Possesses a deep understanding of ECM tools, technologies, and industry best practices, showcasing a commitment to advancing organizational eminency through the optimization of processes and the integration of innovative IT solutions. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ECM Administrator
Tata Consultancy Services Pvt.Ltd.
2021.12 - Current
• Spearheaded the role of ECM System Administrator for a prestigious client boasting a substantial user base, demonstrating technical prowess in system administration.
• Conducted an in-depth analysis of user issues, strategically proposing system modifications to augment its usability and overall performance.
• Achieved a remarkable 50% reduction in incident counts through meticulous enhancement of processes and systematic fixes, underscoring a commitment to operational excellence.
• Standardized Standard Operating Procedures (SOPs), delivering a comprehensive playbook to the Level 1 team, thereby optimizing the resolution process.
• Elevated the functionality, stability, and usability of the current system within the Procurement Area, contributing to a seamless operational landscape.
• Applied expertise in refining standard product-designed workflows, introducing strategic modifications to bolster workflow functionality.
• Functioned as the Single Point of Contact (SPOC) for the entire system, facilitating seamless communication between the client, application, and technical teams. As a pivotal figure, played a decisive role in overcoming critical issues in Production (PRD), fostering active collaboration among team members for swift issue resolution.
Education
Bachelor of Technology in Mechanical Engineering -
Narayana Engineering College
01.2021
Skills
- Enterprise Content Management (ECM by Open Text), SAP (Procurement Functions), Microsoft oce suite, SQL
- Business management, Communication skills, Leadership and management, Self-starter and passionate learner
- SQL, Web report development along with source.
- Team Collaboration
- Technical Support
- Attention to Detail
- Data Confidentiality
- Continuous Improvement
- Stakeholder Relations
Certification
- Foundations of Project Management, Coursera & Google, 2022
- The Fundamentals of Digital Marketing, Google, 2021
Projects
Design and Fabrication of Joystick Controllable Wheel Chair, Narayana Engineering College, 02/01/21, 06/01/21.
Engineered and manufactured an affordable Joystick-controllable wheelchair, specifically tailored to address the needs of physically handicapped individuals, demonstrating a cost-effective development approach. Innovatively designed a sturdy aluminum frame to optimize performance and mobility, adhering to stringent safety standards.
Affiliations
- Public Speaking
- Short Film Making
Accomplishments
- symposiumshird prize in two National level technical sypmosiyums for my Paper's.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
ECM Administrator
Tata Consultancy Services Pvt.Ltd.
2021.12 - Current
Bachelor of Technology in Mechanical Engineering -
Narayana Engineering College
- Foundations of Project Management, Coursera & Google, 2022
- The Fundamentals of Digital Marketing, Google, 2021
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